Senior Manager, Digital Field Marketing (12 Month FTC)

Job Summary

The Senior Manager Digital Field Marketing plays a key role in the Digital Operations Team (DOT) focusing on driving efficiencies for the DFM EMEA team by streamlining workflows optimizing internal processes and enhancing operational effectiveness. This role ensures that digital marketing operations are scalable well-structured and continuously improved to support the evolving needs of the DFM EMEA team as well as the Demand Generation EMEA team.

Leading a team of Digital Specialist Managers Specialists Coordinators and Interns the Senior Manager is responsible for workflow optimization overseeing the Workfront utilization and adoption including capacity management resource allocation and reporting on completed tasks. A critical aspect of this role is identifying process inefficiencies over-seeing Distributed Authoring (DA) processes and ensuring seamless coordination between DA team members Digital EMEA team HQ and the broader organization.

Additionally this position drives continuous process improvement initiatives including the rollout of DA Standard Operating Procedures the development of new support workflows and proactive outreach to the wider organization to enhance efficiency and automation. The Senior Manager is also responsible for team training and development ensuring both the DOT and DFM EMEA teams are equipped with the necessary competencies system expertise and knowledge of evolving processes.

In partnership with the Director Digital Field Marketing this role ensures alignment with the EMEA Digital Team and the broader organization driving process standardization operational excellence and digital marketing effectiveness across the region.

Candidate Profile

Education & Experience

• 3 years experience in an agency or client services position is required or equivalent experience
• 2 years experience in leading project teams and implementing digital strategies or equivalent experience
• BS/BA degree in marketing or related field or equivalent certification from higher education
• Demonstratedabilitytodeliverresultsunderchallengingconditionsparticularlywhenfacedwithcomplexityandambiguity.

Core Work Activities

Process Management & Efficiency Optimization

• Responsible for successful pull-through of Workfront Management System and monitoring of dashboard status
• Resource allocation against existing and new workflows
• Implementation of Distributed Authoring SOPs in partnership with the EMEA digital team
• Owning training delivery for DFM EMEA to rollout new processes ways of working etc.
• Process Optimization & Efficiency Maximization

ManagingTeam

• Managesateamasdefinedbyareaprogramandneeds.
• Monitorstheworkofdirectreportstoensureitiscompletedontimeandmeetsexpectations.
• Facilitateshiringactivitiesandnewassociateonboarding/trainingasneeded.
• Conductsdirectreport1:1sannualperformancereviewsandotherHRfunctions.
• Identifyopportunitiesforgrowthandprojectleadershipfordirectreports.
• Representsteaminresolvingsituations.

OwningRelationships

• Identifies and builds new cross functional partnerships and relationships within global continent and area teams (Continent Digital MDS PerformanceMarketingBrandLoyaltyRevenueSales&DistributionFinanceandHR)
• Buildsmutuallybeneficialrelationshipstoadvance scalable solutions for hotels.
• Maintains relationships and defines working roles with partner Marriott teams as projects evolve.

MeasurementandAccountability

• Ensureaccuratetimetrackingandregularlyreviewsandrefinesprocessesandqualityof workstandardstoensureallprojectscontinueto support overarching Marriott Digital strategies goals and SLAs.

AdditionalResponsibilities

• Contributesandinformsteamsondigitaldevelopments
• Partnerswith HR/FinanceBusinessSupportteamsasneeded.
• Continualeducationandself-growththroughreadingindustryblogssocialmediawhitepaperscasesstudiesresearchbriefsetc.
• Attendsrelevantindustryconferencestrainingandseminarsasappropriate.
• PerformsotherreasonabledutiessuchasspecialprojectsasassignedbyManager.
• Presentsideasexpectationsandinformationinaconciseorganizedmanner.
• Usesproblemsolvingmethodologyfordecisionmakingandfollowup.
• Maintainspositiveworkingrelationswithdirectreportsdepartmentmanagersandexternalteams.
• Managestimeeffectivelyandconductsactivitiesinanorganizedmanner.
• Informsupdatesandprovidesinformationtosupervisorsco-workersandsubordinatesbytelephoneinwrittenforme-mailorinpersonina timely manner.
• Managesandimplementsworkandprojectsasassigned.

ManagingandConductingHumanResourcesActivities

• Interviewsandhiresemployees.
• Promotesthefairandequitabletreatmentofemployees.
• Facilitatesregularongoingcommunicationindepartment().
• Fostersemployeecommitmenttoprovidingexcellentserviceparticipatesindailystand-upmeetingsandmodelsdesiredservicebehaviorsin all interactions with customer and employees.
• Incorporatescustomersatisfactionasacomponentofstaff/operationsmeetingswithanemphasisongeneratinginnovativeways tocontinually improve results.
• Setsgoalsandexpectationsfordirectreportsusingtheperformancereviewprocessandholdsstaffaccountableforperformancegoals.
• Solicitsemployeefeedback.
• Utilizesanopendoorpolicyandreviewsemployeesatisfactionresultstoidentifyandaddressemployeeproblemsorconcerns.
• PromotesadherencetopoliciesconsistentlyfollowsdisciplinaryproceduresanddocumentsitemsaccordingtoStandardandLocalOperating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• ConductsannualperformanceappraisalwithdirectreportsaccordingtoStandardOperatingProcedures.
• Championschangeensuresbrandandregionalbusinessinitiativesareimplementedandcommunicatesfollow-upactionstoteamas necessary.
• Identifiestalentsofdirectreportsandtheirteamsandassistswiththeirgrowthanddevelopmentplans.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.