Sr Account Manager Regions Spain (They/She/He)

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

• We have an office-first culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We dont shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We dont believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers partners couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments systems and processes that provide equal opportunities break biases and empower our communities.

YOUR MISSION

As a Senior Account Manager Manager you will have a key role in the Glovo Partners team. You will ensure partner engagement and retention in Glovo by finding ways to grow the number of orders and generate additional revenue. Define the monetisation strategy and execution for all partner segments.

THE JOURNEY

• Be part of Madrid Regions team of Spain based in the Madrid office
• Establish excellent relationships with Glovos partners through consistent and proactive communication identifying their needs and building engagement (Partners meetings and business reviews).
• Manage a high performing team of 2 people ensuring alignment with overall business objectives.
• Ensure career development and professional growth of your team via 1-1s performance reviews and recurrent feedback.
• Evaluate follow up and build reports of your team portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans making your partners grow through promos negotiations marketing activations and menu performance (selling items AOV Conversion Rate cross selling and upselling) .
• Ensure that Glovo has the best content by signing preferred partnerships with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits merchandising etc)
• Improve Glovos revenue through commission renegotiation and selling assets.
• Understand build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
  
  
  

WHAT YOU WILL BRING TO THE RIDE

• At least 4 years of experience in high-performance and fast-paced environments ((startup investment banking top consulting firms or top tech companies).
• Bachelor in Business Administration Marketing or Industrial Engineering is a plus.
• Relevant experience leading cross functional teams with 4 people and excellent in stakeholder management.
• Computer literate; good knowledge of Google Docs and MS Office and Excel.
• Native Spanish Language is a must English skills is a plus.
• Strong Commercial skills and customer obsession: youre persuasive in the most pleasant possible way and have no trouble selling anything that brings value to customers/partners and the Glovo platform.
• Youve got a good judgment and assertiveness and own up to your mistakes facing any situation with an optimistic approach.
• Project management: You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking.
• A data-driven mentality taking decisions based on data and using good business judgment when necessary.
• Youre extremely agile and thrive in ambiguous environments

Individuals representing diverse profiles encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Cobee discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra annual time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!