Program Administrator 2
Program Administrator 2
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Job Description
The Review Commission (the Commission) is composed of three members appointed by the Governor and a team of attorney hearing officers and administrative support staff. The Commission is independent of the Ohio Department of Job and Family Services (ODJFS) for purposes of delivering timely and fair hearings on unemployment insurance matters. The Commission conducts fair due process hearings on ODJFS unemployment insurance decisions appealed by claimant and employers. After a review of the facts the Commission may affirm reverse remand or modify ODJFS decisions. The Commission holds de novo or full hearings on appeal offering customers a new review of disputed unemployment insurance issues in a fair and efficient manner. We aspire to conduct business with consistency and to preserve the honor dignity and respect of those we will conduct our agencys business withFairnessIntegrityEfficiency andConsistency.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Acts on behalf of the Commission Secretary (e.g. supervise assigned staff; provides procedural & staffing direction in administrative areas including customer service subpoena processing records management statistician & file copy processing); serves as liaison between the Secretary & administrative staff; as-sists in ensuring all Commission personnel comply with the work policies & procedures; interviews applicants; provides direction in the areas of customer service job duties administrative job duties to the executive leadership & administrative team (e.g. tracking staff workloads staffing levels customer inquiries & daily/weekly phone call reports); assumes responsibility & authority for the Commission Secretarys duties in Commission Secretarys absence (e.g. staff work processes & instructions performance issues disciplinary matters).
Analyzes & evaluates business matters as assigned (e.g. assets management forms processing supply requisitions backup payroll); develops & revises ad-ministrative backup procedures (e.g. telephone coverage file copy overpayment processing customer service administration for efficient operation of the Com-mission); provides technical assistance & program support to Commission Secretary in administration of leave disciplinary actions FMLA/ADA timesheets & other personnel actions as assigned.
Assists & provides administrative support for the Commission level docketing process (e.g. ensures all higher authority appeals are timely processed dockets reviews & provides summaries of Commission votes prepares monthly al-low/disallow reports for the public meeting agenda); acts as proxy to confirm & input the votes in the appeals system; acts as backup for the court appeals process (e.g. requesting transcripts compiling the record collaborates with AGs Office to file the appellate record); assists & provides administrative support for the hearing officer attorney team including but not limited to maintaining hearing schedules compiling hearing preparation documents assisting with the phantom docket process & tracking assistance provided.
Supervises administrative staff; completes daily scheduling & daily direct interaction on phones representing the Commission at the highest levels of customer service & friendliness; provides evening phone hearing coverage as assigned or as need to support operational needs; submits help desk tickets in a backup capacity; oversees the mail & file copy duties & acts as backup as needed; under-stands & follows the abides & enforces policies & procedures (e.g. no surprise rule); elevates issues up to the Commission secretary & leadership team as need-ed; processes & resolves issues in MyOhio RC Express OJI Clear 2 There & any other appellate systems of record; ensures the protection & security of confidential federal data.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.
-Or completion of undergraduate core program in business administration management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory administrative &/or managerial position.
-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory administrative &/or managerial position or staff position involving planning research &/or policy/procedure development.
-Or 1 yr. exp. as Program Administrator 1 63122.
-Or equivalent of Minimum Class Qualifications For Employment noted above
Job Skills: Program Management Customer Service Administrative support/services Management Public Relations Attention to Detail Customer Focus Decision Making Leading Others and Problem Solving.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
