Direct Retail Coordinator
Direct Retail Coordinator
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
This position plays a critical role within the Commercial department in order to secure the smooth progression of all processes related to the Direct Retail Team. The role is responsible to provide support to the members of SME New Business and Account Management teams in several tasks such as the preparation of client proposals order process management and reporting. The role is part of the Direct Retail Team which is comprised by Sales and Account Executives as well as SME Team Manager.
Key Accountabilities
Answer to every incoming call and respond to emails
Follow up all requests until they are closed
Collect the appropriate documents for credit control
Prepare and send proposals to clients within the agreed timeframe
Ensure that all actions and steps related to order process are done in a timely manner and accuracy
Keep the sales information systems updated
Responsible of filling all documents related to clients
Coordinate with all departments in order to ensure that clients requests are handled efficiently
Identify and escalate situations requiring attention
Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity
Meet all agreed SLAs and Key Performance Indicators (KPIs).
Qualifications and Skills:
General education degree or equivalent (University Degree will be preferred)
Customer services experience over the telephone
Excellent Customer service skills
Ability to type with speed and accuracy
Knowledge of CRM tools and relevant system applications
Knowledge of supporting and administrative processes
IT literate with excellent command of MS Office suite
Very good command of English - verbal and written
Ability to manage data collection and filing
Excellent interpersonal and communication skills verbal and written
Ability to multitask
Strong listening skills
Being able to use empathy (Interpersonal sensitivity)
Be able to divert pressure and keep calm under stressful conditions
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
IC
Employment Type
Full-Time
