Product Support Associate I - Pagero
Product Support Associate I - Pagero
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Job Description
Are you passionate about solving problems and helping customers succeed Do you thrive in a fast-paced collaborative environment where every day brings new challenges and learning opportunities Join Pagero as a Product Support Associate I and be part of a team that empowers businesses worldwide!
As a Product Support Associate I you will be at the frontline of our customer experience supporting users of Pageros innovative software solutions. In this role youll investigate invoice issues troubleshoot technical questions and resolve e-service cases using chat phone and our Case Management System. Youll play a crucial part in guiding customers through Pageros services ensuring they get the most out of our platform and teaching them best practices along the way. Youll join a diverse supportive team that values collaboration continuous learning and delivering exceptional service to customers across the globe.
Pagero has recently joined Thomson Reuters. Together we are building the worlds largest open business network. With our cloud-based network customers can reach any business anywhere in the world no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash purchase-to-pay and freight processes to give customers data accuracy and security transparency and real-time visibility. All this through a single connection.
About the Role
In this opportunity as Product Support Associate I you will:
Provide timely and effective support to customers via chat phone and our Case Management System
Investigate and resolve invoice issues and e-service cases of varying complexity
Troubleshoot software-related questions and provide guidance on Pageros products and services
Educate customers on best practices for using our solutions
Collaborate with colleagues to resolve challenging cases and share knowledge
Document case details and resolutions accurately for ongoing improvement
Contribute to a positive team-oriented support environment
About You
Youre a fit for the role of Product Support Associate I if you have the following required qualifications:
Excellent verbal and written communication skills in Swedish and English (additional languages are a plus)
Strong problem-solving abilities and a genuine desire to help others
Ability to quickly learn new software and adapt to changing processes
Experience in a customer support help desk or similar service-oriented role
Comfort working in a fast-paced dynamic environment with shifting priorities
Strong attention to detail and organizational skills
Successfully pass an extended background check
Additional preferred qualifications include:
Previous experience supporting SaaS or cloud-based software products
Familiarity with invoice management or e-services platforms
Experience using ticketing/case management systems
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
IC
Employment Type
Full-Time
