This is a remote position.
- Manage up to 50 client stores across platforms such as Walmart Marketplace eBay and TikTok Shop using the 2-step drop shipping model.
- Ensure strict compliance with platform policies to avoid suspensions and maintain account health.
- Maintain profitability benchmarks targeting a minimum of $1000 net profit/month per store (assuming clients provide adequate working capital).
- Provide timely and clear communication with all clients via Slack including regular updates and prompt responses to inquiries.
- Coordinate logistics through a prep center equipped for 2-step drop shipping workflows.
- Monitor and optimize product listings order fulfillment customer service and returns to maximize efficiency and profits.
- Proactively identify risks and troubleshoot account or order-related issues across multiple platforms.
- Stay updated on marketplace trends algorithm changes and compliance requirements.
Requirements
- Proven Experience in E-commerce Management: Minimum 2 years of experience managing multiple online stores specifically on platforms like Walmart Marketplace eBay and TikTok Shop.
- Expertise in 2-Step Drop Shipping: Demonstrated knowledge and hands-on experience with the 2-step drop shipping model including inventory handling and supplier coordination.
- Strong Understanding of Platform Policies: Deep familiarity with marketplace compliance standards and risk mitigation strategies to maintain account health and avoid suspensions.
- Results-Oriented with Profitability Focus: Track record of achieving and maintaining profitability goals with the ability to consistently generate at least $1000 net profit/month per store when properly capitalized.
- Excellent Client Communication Skills: Proficient in professional communication tools such as Slack with the ability to provide clear updates manage expectations and respond to inquiries promptly.
- Logistics & Fulfillment Coordination: Experience working with prep centers or logistics partners specifically within the 2-step drop shipping framework.
- Operational Excellence: Strong ability to oversee and optimize all aspects of store operations including product listings order fulfillment customer service and returns.
- Problem-Solving and Risk Management: Proactive in identifying and resolving account issues operational bottlenecks or policy violations across multiple e-commerce platforms.
- Market Awareness and Adaptability: Up-to-date with marketplace trends platform algorithm changes and evolving compliance requirements.
- Tech-Savvy and Data-Driven: Comfortable using tools and dashboards for performance tracking automation and reporting.
Proven experience as a virtual assistant or in a similar administrative role. Excellent written and verbal English communication skills. Proficient in using email platforms, calendar tools (e.g., Google Calendar, Outlook), and Microsoft Office or Google Workspace. Strong organizational skills and attention to detail. Ability to work independently and handle confidential information with discretion. Nice to Have (Optional): Experience in client-facing communication roles. Familiarity with CRM tools or project management software such as Monday CRM. Availability to support additional team members with admin tasks if capacity allows (note: may lead to a separate hire).
Education
College level