Front Office Manager
Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Lead with Presence & Poise:
Guide a diverse team of front office professionals with authenticity and passion creating a culture of belonging and excellence.Craft Bespoke Guest Journeys:
Anticipate needs personalise experiences and delight guests - especially our VIP and returning patrons - through warm tailored interactions.Drive Luxury Service Standards:
Champion Sofitels rituals of hospitality including the Candle Ritual and curated guest welcomes ensuring each guests stay is a masterpiece of memory.Inspire Operational Precision:
Manage Front Office Concierge Night Audit and Portering with finesse balancing guest satisfaction with financial performance.Collaborate & Elevate:
Work seamlessly with Housekeeping Food & Beverage and Reservations to maintain a flawless guest journey from lobby to suite.Be the Ambassador of the Sofitel Brand:
Share the art of French hospitalityeffortless elegance heartfelt connection and cultural refinement - through your leadership and presence.
Qualifications :
- Previous minimum 12 months Front Office supervisory experience preferably within a 5 star luxury environment.
- Previous minimum 12 months leadership skills in a 5 star setting leading a team through a coaching approach
- Valid Level 1 First Aid Certificate LCQ and Managers Licence is a bonus
- Full NZ Drivers Licence with clean driving history is a must
- Familiar with PMS - Opera Cloud or similar
- Passion for high end hospitality with an absolute eye for detail and coaching skills that can influence positive change
- Tertiary education - Hospitality Management or Business Management is a bonus
- A demonstrated ability to build warm relationships and gain trust at all levels.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
Additional Information :
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- Complimentary meals on shift
- Accors Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
