Manager - Order Management (US Shift)
Manager - Order Management (US Shift)
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Job Description
The Opportunity:
As Manager Order Management youll be a key driver on the Business Desk team directly impacting growth by partnering across the business to streamline contract workflows structure complex deals and scale operations. Youll lead a high performing order management team and help evolve processes and systems that support our next stage of growth.
In this highly visible cross-functional role youll work closely with leaders in Go-to-Market Deals Desk Billing Finance and beyond to plan build and maintain business solutions that drive efficiency ensure compliance and support scalability across the Order-to-Cash lifecycle.
This is a hands-on leadership opportunity for someone who thrives in fast-paced high-growth environments and knows how to bring clarity to complexity. The role is based in Chennai on a hybrid schedule (three days per week in-office) and reports to the Director of Deals Desk and Order Management.
What Youll Do:
Manage a team of order management professionals including a team lead and individual contributors.
Develop mentor and retain top talent within the order management team.
Ensure accurate capture of customer requirements on order forms including licenses and add-ons and verify alignment with contracted terms.
Oversee timely and error-free completion of order processing tasks to meet daily and month-end/quarter-end deadlines.
Implement and maintain a robust quality control process focused on error prevention and continuous improvement.
Ensure compliance with internal policies SOX requirements and all relevant operational controls.
Collaborate with internal and external stakeholders on deal structuring order-related issues and process improvements.
Drive process automation and operational efficiency across all order management activities.
Support cross-functional alignment by streamlining workflows between Order Management Deals Desk and Billing teams.
Lead or contribute to projects that enhance systems and reporting including dashboards analytics and performance metrics.
Qualifications :
What Were Looking For:
Overall experience of 10 years with at least 2 years of experience leading teams in Deal Desk Order Management Sales Operations or Renewals.
A natural collaborator who thrives partnering with U.S. based sales teams and cross-functional stakeholders at all levels.
Hyper-organized with razor-sharp attention to detail nothing gets past you.
Able to stay cool under pressure and solve problems fast in a deadline driven environment.
Strong communicator across the board: written verbal and presentation.
Comfortable navigating CRM systems and CPQ tools (DealHub experience major advantage).
Bachelors degree required.
Experience in SaaS Even better.
Willing to work in US Shift (7 pm to 4 am).
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
