Customer Service Representative Payment Solutions
Customer Service Representative Payment Solutions
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Job Description
Customer Service Representative (English & Spanish speaking) Payment Solutions
Onsite in Lisbon Portugal
Experience the power of a game changing career
Are you looking for whats next Join a global technology and services leader that powers the brands of the future. We help well known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. Were proud to be recognised with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.
If youre looking to grow and be inspired this role as a Customer Service Representative in Lisbon Portugal (onsite) will allow you to support a leading client in the Payment Solutions sector ensuring guidelines are met and contributing to service improvements for all users.
What you will do in this role
Provide assistance through phone email chat or social media platforms
Answer questions about features functionality and account setup
Help customers resolve payment related technical issues such as login errors or transaction delays
Guide users through the account creation or identity verification process
Build and maintain a positive customer experience by being empathetic and professional
Escalate unresolved or complex issues to higher level support or technical teams
Your qualifications
High level of English (oral and written C2)
High level of Spanish (oral and written C1 or above)
Strong analytical and troubleshooting skills to resolve customer queries effectively
Familiarity with mobile apps digital payments and online platforms
Ability to understand customer concerns and provide appropriate solutions
Previous experience in customer service support roles or call centers is preferred
(If you dont meet every requirement we still encourage you to apply well do our best to match you with the right opportunity.)
Whats in it for you
Full time with indefinite contracts (negotiable depending on your experience and the projects needs)
Competitive salary and performance bonus
Central Lisbon location
Bring a friend (referral) bonus opportunities
Fully paid training on the project and tools youll be working with
Career development programs specialised courses and language classes
Eligibility
In accordance with Portuguese law only applicants legally authorised to work in Portugal will be considered for this position.
If this feels like the perfect next step in your career journey we want to hear from you! Apply today and start your path toward growth and success.
Employment Type
Full Time
