Sr. Business Coach, Rural-Super Rural, RSR-Rural Super-Rural

Senior Business Coach RSR

Role based in Bellevue WA or Nashville TN.

Equal parts advisor and operating partner Amazons team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners in our Rural-Super Rural Network (RSR) as they build and grow successful last mile package delivery businesses.

The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas. Specifically BCs support DSPs in making business decisions that enable them to build healthy sustainable businesses. As trusted advisors Business Coaches work alongside DSPs supporting business planning and strategy and helping owners address business and operational challenges.

What Youll Do
As a Senior BC youll oversee a portfolio of 15-35 DSP owners assigned to delivery stations across our Rural-Super Rural Network. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial operational and safety outcomes across the network. Youll also collaborate with a cross-functional team of internal stakeholders including but not limited to station operations managers program managers compliance legal and finance. The successful Candidate will help analyze problems action insights deliver recommendations and drive change both internally and externally.

Senior BCs are responsible for the following key activities:
-Supporting owners as they launch ramp and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
-Guiding owners as they manage an array of financial and operational issues build scalable quality processes to deliver consistent business results and navigate frequent program changes
-Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.
-Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
-Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience


Key job responsibilities
Role Responsibilities
-Work both strategically and tactically.
-Use expertise and business judgment to determine the right priorities inform account management activities and design long-term solutions
-Define strategy in ambiguous environments influence and negotiate priorities with other teams and determine where to simplify or extend solutions for the best outcome
-Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively
-Work collaboratively in a cross-functional environment with various stakeholders
-Strong interpersonal skills and experience managing and developing relationships
-Excellent verbal written and presentation skills particularly in delivering constructive feedback and working through complex issues
-Travel (2-3 days a week); the role is based out of our Nashville TN office but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets


A day in the life
Operational Excellence & Finance
Guide DSPs through business phases including launch scaling and peak season
Provide financial and operational consulting
Help develop efficient business processes
Support implementation of program changes
Conduct data-driven business reviews with performance analysis

Business Development
Screen and interview DSP candidates
Manage network capacity planning and execution

Stakeholder Management
Coordinate DSP community events and regional initiatives
Maintain relationships with key stakeholders
Identify and improve operational inefficiencies
Develop solutions to enhance program effectiveness and DSP experience


- 8 years of account or relationship management small business logistics or retail/vendor/supplier management experience

- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110200/year in our lowest geographic market up to $182200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.