Hotel Manager
Hotel Manager
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Job Description
Hours: 40 hours across 5 days per week
Salary: up to 46650 per annum
Atlas Hotelsis hiring aHotel Managerright now at theHoliday Inn Express - Edinburgh Airport
Have you got previous experience of leading a team in a Hotel Operations environment Great! - Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests all whilst being accountable for running a profitable safe and well-maintained hotel.
In return you will receive great benefits including:
- Hotel rooms across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) at only 25 per night with 50% off food and drink
- Worldwide substantial employee discount at 6600 IHG Hotels across the globe
- A bonus cash payment every year from 2 years of service as a thank you for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Atlas Friends & Family Discount offering up to a 45% discount for Friends & Family of Atlas employees
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service access to free counselling and wellness support with a 24 hour helpline
- Auto-enrolment pension scheme through The Peoples Pension
- Employee referral programme paying out 250 for every great person you refer to us that passes their probation
- Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
- A rota for the next 4 weeks meaning you can work in hospitality but still have a life outside of work
- Free/discounted food when on shift
- Performance-related bonus of up to 20%
So what does a Hotel Manager do
Your Team:
- Responsible for performance development and retention of the hotel team an understanding of what makes your team tick and how to best lead engage with motivate and recognise them
- Understand and role model the Atlas values regularly spending time with the team to communicate the purpose strategic priorities and hotel targets
- Nurture a learning culture within your hotel prioritising learning feedback growth and skill development of your team to retain talent and create future leaders
- Responsible for the recruitment and onboarding of new Team Members ensuring they receive a thorough Atlas Hero Induction and positive probationary experience
- Responsible for rewarding great performance consistently fairly and regularly to create and maintain a culture of recognition where employees feel appreciated
- Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
- Respect employees home lives and cultivate a work life balance providing 4 weeks worth of rotas taking a fair approach to rostering
- Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times
Your Guests and Your Hotel:
- Responsible for ensuring every guest has a great experience would stay again and would recommend the hotel to others
- Role model excellent guest interactions on a daily basis supporting with service recovery ensuring every guest leaves happy
- An understanding of guest feedback interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Regional Manager and Central Support)
- Responsible for ensuring the hotel passes all evaluations an audits with flying colours
What Experience do I need
- Experience leading a team to success in a fast paced customer facing service environment
- Experience managing costs within your control for your property in line with personal objectives and KPIs
- Experience of working in an environment with clear frameworks and standard operating procedures
- Leading an operational team with various skills and specialisms
- Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required
What Skills do I need
- Leadership skills
- Engaging style able to motivate others towards a shared goal
- Employee engagement skills; understanding of motivational and engagement practises
- Good level of emotional intelligence; understands own and others emotions ability to unite teams behind a goal and inspire action
- Communicative able to communicate effectively at all levels
- Organised and systematic
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not Click now to become our Hotel Operations Manager and enter into a World of Opportunity!
#IND123
Required Experience:
Manager
Employment Type
Full-Time
