Manager, Member Experience Optimization

Hi were Oscar. Were hiring a Manager Member Experience Optimization to join our Member Program Strategy and Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

You will work with a cross functional team of leaders project managers and Business Stakeholders to solve business problems related to internal processes. You will identify critical processes to the business defining the business requirements process mapping and assessing the effectiveness and efficiency of the process developing new or reengineering existing processes and supporting implementation. You will support our teams in driving a best-in-class service-focused operation by designing and guiding the use of operational frameworks and ideologies.

You will report to the Associate Director MPSO - Optimization.

Work Location:

Oscar is a blended work culture where everyone regardless of work type or location feels connected to their teammates our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square) our Tempe office (off the 101 at University Dr) or our Los Angeles office (in Marina Del Rey) you will be expected to come into the office at least two days each week. Otherwise this is a remote / work-from-home role.

You must reside in one of the following states: Alabama Arizona Arkansas California Colorado Connecticut Florida Georgia Illinois Indiana Iowa Kansas Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington or Washington D.C. Note this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California Connecticut New Jersey New York and Washington is: $108000 - $141750 per year. The base pay for this role in all other locations is: $97200 - $127575 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program and annual performance bonuses.

Responsibilities

• Be the example of the continuous improvement mindset providing direction and influence while demonstrating actual results of organizational behavior change in this area
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and aligned to industry standards
• Partner with several leaders in all areas of the business to support the work towards core operational improvements influence priorities of partners
• Optimize processes in service of improving the member experience
• Use and implement programmatic frameworks and tools while adjusting your approach based on measured outcomes across simultaneous operating improvement projects
• Create and sustain foundational stability and ensuring scalability within your responsibilities
• Use process improvement best practices such and Lean and Six Sigma principles to engineer/reengineer and implement organizational processes and clear engagement models
• Provide clear context in the form of Product Requirements Documents (PRDs) process maps standard operating procedures and policy documents on what is being built and why its being built.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelors degree or 4 years commensurate experience

• 4 years of work experience in operations
• 4 years of work experience in health insurance/healthcare
• 3 years of experience using data software such as Excel SQL or other data analytics tools
• 3 years of experience with end-to-end project management
• 3 years of experience designing and improving workflows and standing up accompanying operating and technical procedures

Bonus Points

• Lean Six Sigma Green Belt certification or higher
• 3 years of experience with process improvement methodologies such as Lean Six Sigma and/or Theory of constraints