Executive Experience International Consultant

Our team:

The HQ Innovation Center is where the worlds most influential executives come to reimagine the future. Here Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. Weve redefined the executive experience: shifting from sales-led transactional meetings to facilitator-led conversations curated narratives and interactive demos anchored in customer transformation goals. Every touchpointbefore during and after the visitis designed to surprise delight and inspire.

We are seeking an International Executive Experience Consultant dedicated to supporting international visitors at our Santa Clara HQ. This is not a traditional program management role. Youll be at the center of a completely reimagined engagement strategy where adaptability influence and trusted relationships are as critical as flawless execution. Because this role partners closely with teams and executives across

multiple regions it requires flexibility and thoughtful time management to effectively collaborate across time zoneswhile also maintaining balance and healthy work-life integration.

What Youll Do

Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes international briefings ensuring every engagement exceeds expectations and aligns to customer transformation goals.

Influence & Inspire Change: Help shift organizational mindsets from legacy slide-heavy briefings to an innovation-led facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.

Build Trust Across the Organization: Forge strong relationships with international account teams C-level executives product evangelists and cross-functional partners around the globe. Serve as a trusted advisor who balances the needs of customers with ServiceNows strategic priorities.

Adapt to Global Time Zones: Collaborate with international consultants coordinators and speakers across regions. Flex work hours to align with global schedules while maintaining strong boundaries for sustainable work-life integration.

Localize the Experience: Apply cultural sensitivity and emotional intelligence to tailor engagementsensuring international executives feel respected understood and valued with elite hospitality that reflects their cultural norms.

Navigate Complexity & Ambiguity: Thrive in a fast-paced evolving environment where program standards are still being defined. Anticipate challenges proactively address risks and adapt seamlessly as priorities shift.

Elevate Customer-Centric Storytelling: Translate global customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partnernot a vendor.

Champion Program Excellence: Uphold and evolve program standards mentoring peers and partners worldwide to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications :

What Were Looking For

8 years of experience in executive engagement strategic consulting or customer-facing program leadership.

Strong ability to work across time zones manage non-traditional hours and maintain effective work-life integration.

High emotional intelligence with a proven ability to understand respect and adapt to diverse cultural norms.

Exceptional stakeholder management skills partnering with sales teams senior executives and cross-functional partners globally.

Executive presence communication and facilitation skills to inspire trust and credibility with international audiences.

Strong program and project management skills with meticulous attention to detail.

Comfort working in complex ambiguous and rapidly changing environments.

Nice to Have (but not required):

Familiarity with Microsoft Office 365 for collaboration and content development.

Experience using BriefingSource for engagement management.

Exposure to PowerBI or other analytics tools to surface insights and inform customer narratives.

Background in sales customer experience and/or professional services (McKinsey GenPact etc.) especially in a global or multicultural context.

Why Join Us

As an International Executive Experience Consultant you will play a pivotal role in shaping how global leaders experience ServiceNow innovation at our Silicon Valley HQ. Youll have the opportunity to:

Create meaningful culturally tailored engagements for international Fortune 500 leaders.

Build trusted relationships with global account teams and executives across industries and regions.

Work at the intersection of global business strategy executive engagement and cultural hospitality.

Help set the global standard for how ServiceNow showcases innovation to the world.

If you thrive in global multicultural environments and have the flexibility to work across time zones while delivering elite executive experiences wed love to hear from you.

For positions in this location we offer a base pay of $111700 - $195500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time