Strategic Operations Manager (Workforce One Center Bronx)

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years we have helped people get jobs stay employed and progress in careers across New York and Northern New Jersey. If youre passionate about working with non-profits with a focus on challenging the status quo love bringing the right people together to operationalize strategy for the good of others and believe in the power and potential of people we want to hear from you!

Were on the hunt for our next Strategic Operations Manager. This expert multitasker will ensure the Workforce One Center meets and exceeds the standards of an employer-demand driven site. The Strategic Operations Manager will ensure that the team is equipped with strong policies procedures and data to inform service delivery and evaluate the effectiveness of the site. This individual will be a critical member of the leadership team by providing the systems and resulting rigor to drive quality improvement.

The Awesome Things Youll Do

• Develop operational strategy in the form of policies and procedures to ensure that the needs of job seekers and employers are met and exceeded
• Manage and refine data tracking and develop mechanisms to analyze impact and refine strategy to meet outcomes
• In partnership with the Director and Assistant Directors review and distill Labor Market information to drive the employer engagement strategy and cultivate new relationships
• Monitor data on recruitment flow of job seekers including special populations (Veterans Recipients of TANF People with Disabilities and Older Adults)
• Provide gap analysis to ensure a comprehensive approach to the development of and deepening of employer needs
• Use data from surveys to employers to drive the engagement strategy and business cultivation
• Ensures operations of the Workforce One are effectively managed and serve the needs of employers and job seekers
• In partnership with the supervisory team identify professional development needs for the team and ensure training occurs regularly to address gaps and drive outcomes for employers
• Generate daily weekly and quarterly reports and analysis protocols to ensure Workforce One staff engage in a continuous improvement process to meet the needs of employers
• Attend offsite events and training as needed

Our Must Haves

• B.A. or B.S. degree required along with at least one to two years experience providing career navigation case management vocational counseling or employment services.
• Demonstrated success providing operational oversight to workforce development programs
• Ability to utilize labor market information and data for quality improvements
• Experience in evaluating and developing strategy in outcomes-oriented environments
• Knowledge of how to implement exemplary policies and procedures protocols

• An understanding of the special needs of an economically and socially disadvantaged population.
• Superior oral and written communication skills
• Proven ability to work with diverse populations
• Exceptional interpersonal skills including active and reflective listening motivational interviewing authentic communication and conflict resolution
• Highly effective problem-solving and follow up skills
• Ability to focus deadlines and details
• Excellent networking skills
• Record-keeping case noting HIPAA compliance and maintaining confidentiality

What We Offer

• Proposed hiring range of $65000 to $75000
• Generous Time off policy to use when you need it
• Health wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical dental vision parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you dont think you meet all the qualifications listed for the job we would love to hear from you!

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