Regional Facilities Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

This position requires an individual with a passion for customer satisfaction where no detail is too small in order to maintain all Client facilities at the highest standard; one that will manage and promote a high level of customer service; partners with the clients Corporate Real Estate team; fosters and maintains relationships with the clients Executive Leadership and all associated service providers.

The individual we are seeking will be play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. Supervise reception staff to ensure consistent Service delivery and maintain all facilities and grounds in alignment with the clients global standards professional brand image and in compliance with applicable local laws rules and regulations for effective reporting and service.

• Work collaboratively within the facility team to deliver integrated facility management services across all business lines
• Manage supports and provides guidance to an existing facility support teams.
• Mentors develops and coaches direct reports to improve leadership strength and assist in achieving career growth
• Assure vendors meet or exceed clients satisfaction with clients requests within scope of services and CMMS request.
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• Provide support guidance and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• Support the Account Director in the implementation of short and long-term projects/initiatives for the client.
• Manage the day to day facility Services in the France office
• Remote Manage remaining Sites across his Portfolio
• Assist in the development and implementation of the annual management plan within the area.
• Accomplish key performance indicators as identified by the account lead and/or client leadership.
• Participate in the monthly/quarterly/annual reporting appropriate for the client.
• Maximize utilization of suppliers preferred vendors/contractors.
• Ensure compliance with JLL minimum audit standards and clients standard processes.
• Must be able to work irregular hours and/or weekends
• Willingness to travel for site visits or as needed; to include some overnight travel within assigned region.
• All other duties and tasks assigned.

Critical competencies for success

• Experience managing and supporting high profile facilities to include commercial buildings warehouses and manufacturing.
• Bachelors degree or equivalent work experience in Facilities or Property Management.
• 8 years of experience in facilities or property management with a third-party provider corporation or as a consultant
• Knowledge of commercial real estate HVAC electrical systems telecommunications furniture and building energy management systems
• Fleunt French speaker with solid knowledge of English
• Supervise vendor performance during normal and off hours including weekends when necessary
• Strong Accounting and budgeting/forecasting experience
• Strong organizational and management capabilities
• Excellent communication and interpersonal skills
• Ability to forge and maintain robust working relationships

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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