Manager, Technical Analysis & Process Improvement

• Bring your understanding and skills in technical analysis and business processes to drive improvements that impact on the health outcomes of people in north western Melbourne.
• Full Time (1.0 FTE) Permanent
• Remuneration: Band 5: $111480.64 - $131811.66 12% superannuation generous NFP salary packaging options up to $18550.
• Location - 737 Bourke Street Docklands Victoria 3008 Close to Southern Cross Train Station Onsite or Hybrid; WFH (2-3 days)

Short description about the role

Reporting to the Technical Development Director the Manager Technical Analysis & Process Improvement role will be responsible for driving digitally-enabled process improvements across the organisation. You will act as a critical bridge between business needs and technical implementation working with other key stakeholders to deliver systems and processes that are fit-for-purpose and aligned with strategic goals.

Leading a Technical Business Analyst and working in close collaboration with solution architecture software development and data analytics teams the Manager will identify and clearly scope complex business challenges so that solutions can be developed to better meet strategic objectives. This encompasses enterprise-wide initiatives that focus on the automation of workflows system integration and data-informed decision-making.

This is a highly collaborative role suited to a strategic thinker with strong technical judgement stakeholder engagement skills and a passion for improving how systems and processes support organisational performance.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN) - Victorias largest independent locally governed and run not-for-profit PHN dedicated to improving primary health care in Melbournes northern western suburbs and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

What are PHNs

PHNs have been established with two key objectives:

• Increasing the efficiency and effectiveness of services for community members particularly those at risk of poor health outcomes
• Improving coordination of care to ensure people receive the right care in the right place at the right time.

At NWMPHN we offer:

• Flexible working arrangements including work-from-home options.
• Up to 6 days of Paid Life Leave per calendar year for cultural celebrations family events birthdays etc.
• Support for parents with Paid Parental Leave options.
• Additional Paid leave during End-of-Year close down period.
• Generous NFP salary packaging health and wellbeing programs and professional development opportunities.
• Supportive and inclusive workplace culture.
• Opportunities for professional development and career progression.

For more information on Staff benefits please visit: will my typical week look like

• Contribute to the implementation of robust technical solutions by translating complex business challenges and developing high-quality business and technical requirements and other relevant documentation such gap analyses state diagrams system diagrams and process maps
• Act as a trusted advisor and technical liaison to business stakeholders building strong relationships to promote solution adoption continuous improvement and user-centred design
• Identify and lead opportunities for process improvement and automation applying systems and design thinking to streamline workflows enhance system integration and ensure best practice is consistent across the business
• Collaborate with architecture software development and data analytics teams to define scalable and integrated solutions to meet evolving business and technical needs.
• Coordinate with the service delivery team on timelines and scope to ensure key milestones are achieved to ensure quality of analysis and documentation

About you:

• Tertiary qualifications in Information Systems Business Analysis Computer Science or a related field or equivalent professional experience in a technical business systems or digital transformation leadership role.
• Experience in bringing stakeholders and teams together across a business together to support process improvement initiatives
• Demonstrated experience in leading the analysis design and delivery of complex business systems and reporting solutions.
• Experience in preparing complex project documentation such as business requirements process maps and reports.
• Strong leadership people management time management skills strategic awareness and strong collaboaration skills
• Demonstrated ability to consult influence and facilitate with excellent problem-solving skills and attention to detail.
• Familiarity with UX/UI principles and best practices.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers. We strongly encourage applications from Aboriginal and Torres Strait Peoples.

We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity adaptability and the right skills - even if you dont check every box in the responsibilities or qualifications section - we still encourage you to APPLY!

A resume along with a comprehensive cover letter is required when applying for this role. Applications are to be submitted via our website not via SEEK. Should you need any specific support or accommodations during the recruitment process or afterwards please reach out to the HR team at

Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check and a Victorian Working with Children Check.