Programs Coordinator - Home Delivery
Programs Coordinator - Home Delivery
Posted on :
16-07-2025
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1 Vacancy
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Job Description
The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values - compassion collaboration service integrity inclusion and innovation.
Programs Coordinator will contribute to building a strategic dynamic network partner centered approach to distributing food and other essential services to those in need. The Programs Coordinator will ensure partner compliance support the development of the network and serve as an advocate for the people partners and communities served by the Foodbank.
Primary responsibilities include coordinating facilitating and implementing the Foodbanks home delivery program which delivers groceries directly to individuals facing transportation or health-related barriers and other programs supporting access to food for vulnerable populations. This work involves travel throughout the eight-county service territory. Salary Range: $43-$45k based on experience.
Job Responsibilities:
- Provide programmatic support of Foodbank led strategic initiatives and programs.
- Coordinate implement and grow the home delivery program in partnership with internal departments volunteer drivers third-party delivery services and community referral partners.
- Recruit onboard and manage a network of volunteer drivers and coordinate delivery logistics training and scheduling to ensure timely respectful and consistent service to neighbors.
- Maintain accurate and up-to-date records of home delivery recipients deliveries made and partner referrals using the Foodbanks delivery database and data tools.
- Coordinate with network partners community partners volunteers and Foodbank staff to ensure a high degree of programmatic execution compliance satisfaction and optimum volunteer experience.
- Prepare materials for external audits and other interactions as needed.
- Demonstrate knowledge about the communities served by the Foodbank and serve as an effective and informed Foodbank liaison.
- Assist in resolving complex and sensitive customer service issues either personally by phone or in writing; maintain records and documents of customer service issues and/or involve leadership to ensure appropriate resolution.
- Coordinate with internal and external stakeholders on communications funding proposals and data collection.
- Perform other duties as assigned.
Preferred Qualifications (knowledge skills abilities competencies):
- Bachelors Degree from four-year College or University required; social sciences health education psychology sociology public administration degree preferred.
- One to three years of community organizing or customer service.
- Passionate advocate for meeting the meal gap.
- Must be able to discern work priorities and meet deadlines with little supervision and be willing to travel throughout the eight-county service region daily.
- Ability to cultivate relationships with a broad scope of stakeholders and collaborating organizations to progress the vision and mission of the Foodbank.
- Ability to maintain a high level of confidentiality in all duties.
- Demonstrate appropriate professional behavior using a high degree of tact and diplomacy in working with others; models and exercises sound judgment regarding interpersonal relationships; maintains stable performance and emotional control when faced with opposition pressure hostility from others or otherwise stressful conditions.
- Excellent project management and organizational ability.
- Proficient in preparing and executing effective communication strategies both verbal and written to a wide variety of internal and external stakeholders.
- Proficient in Word Excel Outlook PowerPoint with a special focus on Excel. Experience with Access or other database software desirable.
- Able to research analyze and troubleshoot problems. Able to apply learning appropriately.
- Work independently set priorities and anticipate reporting and communication needs of supervisor.
- Access to reliable transportation.
- Available during off-hours for communications of all kinds.
- Must be able to follow all American Institute of Baking Feeding America Food and Drug Administration United States Department of Agriculture Occupational Safety Hazard Administration and Foodbank (standard operating procedures and employee handbook) safety regulations
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel crouch and taste or smell. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision distance vision depth perception peripheral vision and ability to adjust and focus. The employee is required to drive frequently and sometimes up to 4 hours round trip within our eight county service area.
Work Environment:
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a multiple time recipient of the NorthCoast99 award which showcases our Foodbank as one of the top 99 places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career competitive benefits and compensation 9 paid Holidays and a generous paid time off program that begins on day one!
The Foodbank provides equal employment opportunities to all applicants and employees without regard to race color religion or belief sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability genetic information or any other class protected by applicable law. We are committed to providing an inclusive environment free of discrimination and harassment of any kind.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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