Product Specialist
Product Specialist
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Job Alert
You will be updated with latest job alerts via email
$ 72100 - 133900
1 Vacancy
Job Description
Are you ready to leverage your legal expertise and passion for AI technology to transform customer experiences and drive product adoption in a dynamic environment
Join Thomson Reuters as a Product Specialist AI where you will play a pivotal role in ensuring our customers unlock the full potential of our cutting-edge AI solutions. This position offers a unique opportunity to support at-risk customers enhance product adoption and drive engagement through personalized and effective communication.
About the Role
In this opportunity as a Product Specialist you will:
Support at-risk customers by addressing their challenges with Thomson Reuters AI products to enhance product value realization.
Drive post-sale product adoption by understanding customer needs and demonstrating the benefits of GenAI solutions.
Collaborate closely with customers to troubleshoot issues educate on AI product usage and assist in workflow integration.
Respond promptly to customer requests and proactively reach out to sustain engagement and satisfaction.
Meet or exceed activity goals while driving revenue growth and maintaining flexibility in changing priorities.
Identify and resolve issues affecting customer satisfaction or retention ensuring positive experiences for law firm clients.
Maintain detailed knowledge of GenAI products workflows and industry trends accurately logging customer information in business system
About You
You are a fit for the role of Product Specialist if your background includes:
Juris Doctor (JD) required with 5 years of preferred legal experience.
Proven customer-facing experience ideally within the legal technology sector.
Strong communication and interpersonal skills to build robust customer relationships.
Ability to deliver effective product training and presentations.
Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is advantageous.
Flexible and adaptable to changing priorities with effective collaboration skills across internal teams.
Proficient in using remote training technologies such as MS Teams WebEx and Webcast with experience in tracking and reporting key performance indicators.
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Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
