Transport Customer Support Coordinator
Transport Customer Support Coordinator
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Job Description
Transport Customer Support Coordinator
Full Time Temporary (Maternity Cover) - (shifts: 07:00 15:30 0800-1630 09:00 17:30 & 09:30 18:00)
We are looking to recruit a new member to join our busy team in Ipswich. The successful applicant will work as a member of a small team monitoring haulage performance for export collections and Import deliveries. The appointed will also deal with non-conformances customer queries and general quality issues with regards to the transport system.
Skills and experience youll bring to us
- Must have previous office experience with ability to communicate at all levels with both haulier and customer
- Previous experience in a similar role would be beneficial
- Excellent telephone skills
- Good numeracy literacy and IT skills. Knowledge of Excel & Word
- Ability to maintain a high level of customer service under pressure
- A flexible approach and can do attitude is essential
- Compliance with MSCs email etiquette
- Excellent communication and teamwork
- Strong team player
How you will help us and what you can expect
- Work to agreed KPIs with haulage to measure haulage performance (in particular relating to VIP Customers)
- Act as a link between commercial/haulage team to improve service
- Act upon feedback from commercial team and put systems in place for monitoring
- Always endeavour to help colleagues import/export whenever possible
- Ensure daily tasks given e.g. re bookings are up to date and have set procedures for daily/weekly tasks
- Ensure by end of each week that charges are all up to date re bookings and detentions are looked at on a daily basis
- Assist other colleagues/teams as and when required
- Meet agreed deadlines and follow up action where needed
If you feel that this is the next step in your career please apply now.
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
MSC VALUES
We are a Family Company
We have
Passion
We Care
for People
We are in
Continuous Evolution
We believe in
Equal Opportunities
Documents
Required Experience:
IC
Employment Type
Unclear
