AWS Application Support Engineer
AWS Application Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
DETAILS
Location: Hybrid in Addison TX
Position Type: Direct-Hire
Compensation: Based on Experience!
Citizenship Requirements: No sponsorship is being offered at this time. Green Card Holders and US Citizens only.
REQUIRED CERTIFICATIONS
ITIL Foundation or higher
ISO/IEC 20000 or equivalent ITSM certification
BACKGROUND REQUIREMENTS
All candidates must be able to pass a criminal and financial background check.
POSITION DETAILS
GTN Technical Staffing is seeking a highly qualified AWS Application Support Engineer for a Direct-Hire Hybrid role based in Addison TX! The AWS Application Support Engineer will provide Application Maintenance and Operations Support for a modern cloud-native SaaS enterprise application environment. The ideal candidate will ensure system stability performance and reliability of an AWS-based serverless application stack while proactively managing technical debt incidents performance and compliance role requires a technically proficient security-conscious and collaborative team with a track record in supporting large-scale enterprise applications and maintaining high service level availability.
- Proactive Monitoring: Continuously monitor application health performance and security using automated tools.
- Incident Management: Identify escalate and resolve application and infrastructure incidents in alignment with defined SLAs.
- Performance & Availability Management: Maintain system uptime above 99% optimize application responsiveness and reduce MTTR.
- Collaboration & Communication: Partner closely with internal IT third-party vendors and business stakeholders to ensure seamless operations.
- Technical Debt Management: Maintain and optimize source code ensuring continued scalability and resilience.
TECHNICAL REQUIREMENTS
- Minimum 3 years of experience providing Enterprise SaaS Application Support ideally in a serverless AWS environments with technologies such as:
- AWS RDS (PostgreSQL)
- Angular
- Incident and SLA Management
- Proficiency with ITSM platforms (ServiceNow Jira Service Desk or BMC Remedy)
- Demonstrated success in maintaining SLAs and reducing downtime.
- Operational Automation
- Experience implementing automation tools for patching remediation monitoring and reporting.
- Security & Compliance
- Working knowledge of security best practices and compliance frameworks such as:
- SOC 2 CIS v8.1 NIST 800-53r5 ISO 27001 FedRAMP
- Performance Optimization
- Experience with capacity planning system tuning and preventive maintenance practices.
- Strong written and verbal communication in U.S. English.
- Vibe Coding/AIOps
- Familiarity with natural language and AI-assisted tools in operational workflows.
Employment Type
Full-time
