Sr. Support Engineer
Sr. Support Engineer
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
Title :Sr. Support Engineer
Location :World Trade Center NY (4 days a week onsite)
Contract :12 Months
Responsibilities:
DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions.
More specifically:
- Manage daily production support issues across Risk and Investments systems.
- Monitoring applications and system health via alert monitoring tools and providing quick response to alerts escalations and all outages.
- Investigate and Resolve Technical errors.
- Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
- Document processes and procedures related to production support tasks.
- Works with IT partners to automate and simplify software delivery processes.
- Supporting users with Internal development platform and tools
- Involved in maintenance of business systems and interface applications.
REQUIREMENTS:
- 2-5 years of related work experience in a financial services business environment
- Excellent communication and collaboration skills
- Organization prioritization attention to detail and the ability to work under pressure.
- Demonstrated ability to work effectively with customers vendors and co-workers.
- A desire to learn about Investment Functions and spot opportunities for improvements through technology.
- Self-motivated resourceful with independent working habits
- Strong problem-solving skills and a desire to learn new skills.
- Working knowledge of Mendix Python and SQL
- Some understanding of Investments front office
- Some knowledge of investments with bonds derivatives
Employment Type
Full-time
Key Skills
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