Key Responsibilities:
Strategic Leadership & Execution
Define and execute a national operations roadmap aligned to organizational growth customer commitments and margin improvement.
Set clear goals and KPIs for all operational teams and ensure execution through structured reviews.
Collaborate with Sales SCM Safety and Finance to align operational efficiency with business priorities.
Serve as the primary custodian for service SLAs OTIF (On-Time-In-Full) metrics and customer satisfaction scores.
People Management
Build Lead mentor and develop a large geographically distributed teams including Regional Operations Manager Supply Chain Leads and Ground Teams. Manage a
workforce exceeding 150 personnel directly and indirectly
Lead performance management engagement and skill development initiatives.
Foster a culture of ownership discipline and responsiveness across the operations vertical.
Operations & Process Management
Own end-to-end operations: logistics warehousing branch functioning asset rotation and last-mile delivery.
Manage 22 large to mid format warehouses and ensure OTIF delivery (On Time In Full).
Monitor daily inventory movement stock accuracy and branch performance.
Oversee rostering resource allocation and shift-based deployment for 24x7 readiness during peak jobs.
Process Improvement & Automation
Identify inefficiencies in the operations chain and lead lean Six Sigma or automation initiatives.
Build SOPs visual management systems and dashboard-led performance monitoring.
Drive implementation of digital tools like ERP ClickUp HROne fleet management and performance management tools.
Customer Focus & Service Excellence
Build a service-oriented mindset within the operations team.
Support escalations SLA breaches and high-priority client deployments.
Ensure branch teams are aligned to deliver prompt and professional service at site.
Expansion & Projects
Plan and execute warehouse setup new branch operations and scaling projects across India.
Collaborate with Project & Industrial Services teams to support AMC and Shutdown job readiness.