National Broker Operations Manager
National Broker Operations Manager
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Job Description
Drive growth lead with impact and shape the future of our broker channel. As Broker Operations Manager youll be the strategic force behind high-performing relationships with Aggregators Brokers Customers and Internal Partnersensuring operational excellence and delivering on key performance targets.
In the role you will:
- Champion the Third Party Strategy leading a dynamic team to deliver quality growth and service KPIs.
- Build and nurture strong relationships with brokers aggregators and partnersacting as a trusted deputy to the Head of Third Party.
- Own and optimise broker operations from commission payments to communication strategies.
- Resolve escalations with empathy and efficiency always putting the Member First.
- Drive innovation in systems and processes to boost productivity and service delivery.
- Develop talent and empower your team to achieve career goals aligned with Beyond Banks long-term vision
Qualifications :
You will be the driving force behind our broker channelleading with vision building powerful partnerships and delivering results that matter. Youll thrive on solving complex challenges inspiring your team and turning strategy into action. If youre passionate about growth service excellence and making a real impact this is your stage.
- A strong background in mortgage lending from application through to settlement
- Deep knowledge of complex lending structures including self-employed companies and trusts
- Proven success in originating business and retaining a loyal customer base
- Experience leading large teams and driving performance
- A solid grasp of financial services legislation and banking regulations
- The ability to build and maintain high-value relationships across brokers aggregators and internal stakeholders
- A sharp strategic mindset paired with hands-on operational know-how.
Additional Information :
See yourself in our team
The Broker team consists of professionals dedicated to cultivating and managing relationships with mortgage brokers. They provide support training and resources to brokers to effectively promote the banks mortgage products. Their efforts are aimed at driving loan origination ensuring compliance and enhancing the banks competitiveness in the mortgage market.
Why work for Beyond Bank
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at
There are even more benefits:
- Additional 3 paid work-life balance days to boost your annual leave
- Paid community volunteer days to support community organisations across Australia
- Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
- A flexible and diverse working environment
- Career development opportunities training and coaching
By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
What does our recruitment process look like
The process can include a phone screen video interview virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit or for more information contact
Applications close 27/07/2025
As a Certified B Corp we use our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
