Computer Support Associate II - Infrastructure
Computer Support Associate II - Infrastructure
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Salary Not Disclosed
1 Vacancy
Job Description
Job description:
- Responsible for monitoring managing reporting collaborating and triaging of changes to the information technology infrastructure within established processes.
- Works on low complexity infrastructure problems; routine changes and improvements to existing processes with review.
- The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
- Delivers infrastructure technology for multi-functional business
- May have some interaction with functional business partners on tactical issues and limited contact with suppliers.
Skill Set Requirements: 5 years of experience required for the following skills set
- Experience with the following Infrastructure support activities: monitoring (primary responsibility) managing reporting collaborating and triaging of changes to the information technology infrastructure within established processes
- Experience in infrastructure and application domain functions
- Practical experience in monitoring and managing event change and incident management
- Must be able to perform and apply information analysis to resolve infrastructure problems.
- Demonstrated experience with identifying analyzing selecting and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
- Experience with working in a collaborative team environment
- Excellent verbal and written communication skills
- Flexible and able to support Oncall if needed 24X7 work rotation as needed
Note- Candidates who just have basic support desk experience arent a good fit they MUST have demonstrated experience with infrastructure support to be considered for this role.
**REVISED IT PROCESS NOT REQUIRED FOR THIS ROLE***
Employment Type
Full-time
