IT Support Technician
IT Support Technician
Posted on :
30-08-2025
Employer Active
1 Vacancy
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Job Description
Job Responsibilities
- Advanced troubleshooting for Trellix employees: hardware break fixes network print solutions (desktop/laptop printer mobile device and network peripherals).
- Providing technical support for local and remote users
- Configuration and Deployment of Windows and iOS computers
- Prepare ship and receive computers and accessories.
- Maintain stockroom inventory and ensure all assets are accounted for.
- Assist with procurement of new hardware and the proper disposal of aged hardware.
- Timely and consistent completion of assigned tickets and requests ensuring accurate and complete information.
- Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
- Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting
- Work with the network team to resolve issues (WIFI DHCP DNS VLAN Switch Ports).
- Telephone support
- Provide hands on assistance for other technology teams when needed
- Ability to interact with executive leadership to resolve Level 3 critical issues
Experience
- May need to see if we can find someone with a little more desktop support experience.
- Also if we have some younger fresh out of college candidates or close to graduating with slightly less experience. Id be interested in those as well.
Laptop desktop support on both PC and MAC
- 2 years of advanced IT technical support with Windows and iOS devices operating systems and office applications.
- Tanium desktop and mobile device provisioning Microsoft InTune AutoPilot Azure and Jamf
- Google Workspace and desktop applications
- Image management Desktop / Mobile Device provisioning
- Exposure to Identity Management tools like Okta and Duo
- VPN solutions
- Working with hardware shipping and e waste vendors
- Working with local remote users at all levels
- Providing support via remote access tools like LogMeIn
- Organization skills a must
Employment Type
Full-time
Key Skills
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