UX Designer 8747-1712
UX Designer 8747-1712
Posted on :
15-07-2025
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1 Vacancy
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Job Description
HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name and must include portfolio of projects for mobile and web
Description
Purpose: and nbsp;
The UX Designer is responsible for leading and coordinating multi-disciplinary service/UX design project aimed at mapping current state from a user-centered perspective and identifying opportunities for re-engineering service strategies processes methods and practices.
and nbsp;
Responsibilities:
- Lead and coordinate concurrent service/ UX design project to identify the current state and propose opportunities for service improvement in integrated service delivery solutions business processes and methods. and nbsp;
- Act as the primary UX design consultant within multidisciplinary project teams defining the project approach and leading key UX design activities. and nbsp;
- Plan and execute user research to understand user expectations behaviors and needs to inform design decisions. and nbsp;
- Plan lead and coordinate the design development prototype testing and implementation of new solutions for service delivery. and nbsp;
- Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement. and nbsp;
- Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions. and nbsp;
- Lead the design development and deployment of tools methods processes and standards to ensure the integrity and validity of the UX design function and outcomes. and nbsp;
- Research and analyze the integrated service requirements of government partner ministries and customers taking into account a user-centered perspective. and nbsp;
- Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes methods practices and associated tools is current and complete. and nbsp;
- Participate in business planning activities and coordinate service design engagement processes. and nbsp;
- Provide service design expertise to service leads managers clients and users including making presentations and recommendations to relevant senior executive and nbsp;
- Participate in project and advisory committees to provide UX design advice and expertise reports and recommendations and to coordinate testing implementation and post-implementation review planning. and nbsp;
- Research trends developments and best practices in UX design to ensure project reflect optimal processes practices methods tools and performance indicators. and nbsp;
- Lead develop and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements benefits and understanding of potential risks incurred by inconsistencies. and nbsp;
and nbsp;
Knowledge Transfer Requirements: and nbsp;
- and nbsp;Conduct ongoing knowledge transfer throughout the assignment via regular meetings touchpoints and working sessions with LRC staff. and nbsp;
- Transfer all design development artifacts and source code including all relevant and complete documentation to the ministrys designated repositories. and nbsp;
- Schedule dedicated knowledge transfer sessions to ensure completeness and allow LRC staff to ask for clarifications or follow-up questions. and nbsp;
Skills
Experience and Skill Set Requirements
Knowledge and Skills:
- Strategic and operational planning. and nbsp;
- UX design principles techniques methodologies. and nbsp;
- Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business. and nbsp;
- Familiarity with the concept of a product trio (design lead tech lead and product lead) leading the team in discovery strategy and delivery activities. and nbsp;
- Strong facilitation skills to lead design discussions and negotiations present recommendations and advice to stakeholders on design and strategy. and nbsp;
- Content strategy inclusive writing and user-centered design. and nbsp;
- Communicating complex information clearly. and nbsp;
- Government policies standards and legislation relating to digital service delivery. and nbsp;
- Journey mapping user stories information architecture content auditing and evaluation wireframing prototyping persona development user research and content testing. and nbsp;
- English language and accessibility standards and nbsp;
- Political acuity collaboration and relationship management. and nbsp;
- Agile product development tools and techniques. and nbsp;
- Analyzing analytics feedback and user research findings. and nbsp;
Evaluation Criteria and nbsp;
Technical Skills - 50% and nbsp;
- Experience with UX design principles techniques methodologies. and nbsp;
- improvement in integrated service delivery solutions business processes and methods. and nbsp;
- Sample portfolio of project for mobile and web. and nbsp;
- Experience with wireframing tools like Axure Sketch Adobe photoshop Wireframe and nbsp;
- Create original graphic designs (e.g. images sketches and tables) and nbsp;
- Experience in quickly adapting designs based on user feedback and nbsp;
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like and nbsp;
- Identify and troubleshoot UX problems (e.g. responsiveness) and nbsp;
- Illustrating design ideas using storyboards process flows journey mapping sitemaps and other design artifacts and nbsp;
- Proven experience in leading and executing user research (qualitative and quantitative) with design thinking methodologies and user testing best practices and nbsp;
- Ability to lead UX design discovery sessions with business stakeholders to define personas goals user journeys and pain points and nbsp;
- Experience with supporting Accessibility standards (WCAG 2.0) / AODA and nbsp;
- Proven experience using a variety of methodologies for software development lifecycle (e.g. Agile waterfall etc.) and nbsp;
- Experience with team collaboration tools such as Azure DevOps Jira and nbsp;
and nbsp;
Other Skills - 45% and nbsp;
- Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business. and nbsp;
- and nbsp;Familiarity with the concept of a product trio (design lead tech lead and product lead) leading the team in discovery strategy and delivery activities. and nbsp;
- Experience working closely with a product manager to deliver digital products and services and nbsp;
- Communicating complex information clearly. and nbsp;
- Strong facilitation skills to lead design discussions and negotiations present recommendations and advice to stakeholders on design and strategy. and nbsp;
OPS Experience - 5% and nbsp;
- Ontario Public Sector is an experience an asset.
Must haves:
- Experience with UX design principles techniques methodologies improvement in integrated service delivery solutions business processes and methods
and nbsp;
and nbsp;Nice to have:
- Ontario Public Sector is an experience an asset.
Employment Type
Full Time
Key Skills
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