HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.
Description
Responsibilities:
- Create effective user friendly and visually appealing interfaces.
- Design the overall functionality of the product in order to ensure a great user experience iterate upon it in accordance with user-testing.
- Design user interfaces for various projects such as digital displays publications media and other creative materials as required.
- Take a user-centered design approach and rapidly test and iterate the designs.
- Conceive and conduct user research interviews and surveys and translating them into sitemaps user flows customer journey maps wireframes mockups and prototypes
General Skills:
- Relevant experience creating GUI designs based on user interaction and performance
- Experience as a UX designer interactive designer UI designer or similar role designing for web and mobile applications
- Proficiency with design and prototyping tools
- Thorough understanding of the limitations and appropriate use of web development technologies
- Experience in designing online programs with emphasis in the emotional aspects of human experience
- Experience conceiving and conducting user research interviews and surveys and translating them into sitemaps user flows user journey maps wireframes mockups and prototypes that lead to intuitive user experiences
- Experience designing the overall functionality of the product and in order to ensure a great user experience iterate upon it in accordance with user-testing
- Experience designing and delivering wireframes user stories user flows user journeys mockups and prototypes optimized for a wide range of devices and interfaces
- Experience facilitating the clients product vision by researching conceiving sketching prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces
- Experience identifying design problems and devising elegant solutions
- Experience making strategic design and user-experience decisions related to core and new functions and features
- Experience gathering user feedback to configure existing interfaces
- A team player with a track record for meeting deadlines managing competing priorities and client relationship management experience
Desirable Skills:
- Knowledge of network security and network protocols
Skills
Experience and Skill Set Requirements
User Experience / Product Design (40%)
- Facilitating user experience design research through a number of methods such as user interviews diary studies usability testing tracking usability metrics A/B testing card sorting etc.
- Synthesize research findings into insightful and concise user research documents such as user journey maps personas service blueprints and affinity maps.
- Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
- Knowledge about service design methods to provide high-level birds eye view documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
- Lead design ideation and deliver design deliverables to-be service design blueprints information architecture wireframes mockups and interactive prototypes.
- Deliver functional accessible usable and aesthetically-pleasing user interfaces.
- Collaborate with Business Product and Development teams by facilitating product and service design vision and concept.
- Practice ego-free design: be open to giving and receiving feedback collaborating with and supporting other designers
- Utilize pragmatic thoughtful design approaches; think critically about what value design activities are bringing to a project and strategize approach based on organizational need rather than following textbook solutions
Communications (20%)
- Strong communication skills to prepare documentation including but not limited to; reports reviews assessments
- Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
- Ability to communicate designs and development in clear and understandable manner
- Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
- High emotional intelligence skills with ability to discern between various stakeholders interests and find reasonable compromises
- Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.
Agile Product Development (20%)
- Experience working in an agile sprint-based development environment
- Understanding and working knowledge of iterative product development cycles (Discovery Agile Beta Live)
- Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
- Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
Experience (20%)
- Experience with medium-to-large sized product development / service design projects
- Experience dealing with designing services and products that deal with large organizational complexity
- Experience with leading strategy and execution on product/service discovery
- Experience with Figma user interface design software
- Experience designing interfaces with a design system
Must Haves:
- Facilitating user experience design research through a number of methods such as user interviews diary studies usability testing tracking usability metrics A/B testing card sorting etc.
- Lead design ideation and deliver design deliverables to-be service design blueprints information architecture wireframes mockups and interactive prototypes (FIGMA).