About this Position:
Job Title: Senior UX Designer / Service Designer
Roles and Responsibilities:
- User Research & Analysis: Conduct user research interviews and usability testing with diverse audiences to gather actionable feedback and inform design decisions.
- Service Design & Mapping: Create comprehensive service blueprints and user journey maps to visualize end-to-end service experiences and identify opportunities for improvement.
- UI Design & Prototyping: Design and build wireframes and interactive mockups iterating on them based on user feedback to create responsive and intuitive user interfaces.
- High-Fidelity Visual Design: Develop and deliver pixel-perfect high-fidelity designs ready for development complete with style guides and detailed specifications.
- Accessibility & Compliance: Act as a subject matter expert to ensure all designs strictly comply with WCAG 2.1 accessibility standards.
- Developer Collaboration: Work directly with front-end and back-end developers to ensure design feasibility implementation accuracy and to help optimize front-end performance for different devices and browsers.
Technical Skills and Deliverables:
- Design Disciplines: User Research Usability Testing Service Design UI/UX Design Interaction Design.
- Key Deliverables: Service Blueprints User Journey Maps Wireframes Interactive Prototypes High-Fidelity Mockups.
- Technical Knowledge:
- WCAG 2.1 Accessibility Standards.
- Responsive design principles for web applications.
- Understanding of modern web frameworks (e.g. Drupal) API integrations and CI/CD pipelines.
- Collaboration Processes: Agile Methodologies Design Thinking Workshops Co-creation Workshops Continuous User Feedback Loops.