Application Service Desk
Application Service Desk
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Job Description
As a first point of contact youll listen attentively to the customer gain a clear understanding of the situation before rolling up your sleeves to do whats required to get the job done.
Working closely with the Application Systems Manager and the broader IT team an ordinary day will see you juggling any number of duties including liaising with store and support centre teams effectively troubleshooting system issues and contributing to routine system health checks all in a timely fashion.
Key Responsibilities
- Provide customers with timely responses to telephone and email based requests and effective resolution of queries
- Manage the service desk database to effectively capture customer queries
- Escalate issues in line with established processes and provide information and input for system investigations as required
- Work closely with the Application Systems Manager and other teams within IT contributing to routine system health checks and the resolution of issues as required
Qualifications :
- Relevant tertiary degree in Information Technology
- Proven experience in customer service and issue resolution
- Must be able to work on a rotating roster (public holidays weekend work and late shifts will be required).
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
