Consultant, Express
Consultant, Express
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Job Description
To take demand from walk-in customers for any banking matters ranging from product questions to customer account activities (e.g. closing accounts statements debit order information etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the banks financial offerings.
Qualifications :
Type of Qualification: Diploma
Field of Study: Business Commerce
Type of Qualification: Diploma
Experience Required
Client Coverage
Consumer & High Net Worth
1-2 years
Previous customer experience understanding the banks laid-down policies and procedures related to customer service. Knowledge of the functions of other departments within the branch.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Interacting with People
- Making Decisions
- Producing Output
- Providing Insights
- Team Working
- Understanding People
- Valuing Individuals
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Business Banking)
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Interpreting Financial Statements
- Product Knowledge (Business Banking)
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
