Documentation Lead / AI Content Creator

Your Responsibilities:

• Author & maintain product and API docs. Personally write and maintain high-quality technical documentation for Gcore cloud network and security solutions.
• Embed AI content generation. Choose and fine-tune an LLM stack (ChatGPT/Claude or open-source RAG) implement auto-diffs code snippet tests and AI-powered localization.
• Craft in-product UX copy. Write microcopy paywalls onboarding wizards in-product notifications and emails run A/B tests with Product-Led-Growth and raise conversion on key paywalls.
• Drive interactive onboarding & training. Script product tours code playgrounds and short how-to videos using gen-AI studios.
• Instrument measure optimise. Wire up search analytics scroll-depth docs-to-signup attribution; run experiments and report insights to Product-Led-Growth.
• Scale the team. After proving value hire and onboard additional technical writers and/or content engineers (1-2 FTE within 12 months).

Qualifications :

We Expect You to Have:

• 5 years writing for cloud / DevOps / APIs with a deep grasp of Kubernetes Terraform CI/CD CDN and GPU IaaS workloads.
• Hands-on with doc-as-code stacks: Mintlify Git Markdown/AsciiDoc OpenAPI/Swagger static-site generators CLI docs linters.
• Proven experience operationalising LLM-based workflows for content creation localization and validation; comfortable scripting RAG pipelines in Python/JS.
• Able to design and maintain the entire publication pipeline (GitHub Actions/GitLab CI S3-style hosting CDN cache-bust) without external help.
• Self-starter who ships tracks metrics and iterates in agile/kanban environments; data-driven decision-maker.
• English C1 (primary portal language); able to review MT outputs and manage terminology across locales.

Nice-to-have:

• Video production/editing (ScreenFlow Descript ffmpeg) or interactive tutorial tooling (WalkMe ).
• Experience building search ML ranking or Docs GPT chatbots.

Additional Information :

What We Offer:

We value our employees and offer a benefits package designed to support your health well-being and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote hybrid or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance content delivery and security. Headquartered in Luxembourg with offices around the world the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks Albion Online Avast Photon Unity Sandbox Interactive and others.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.

Remote Work :

Yes

Employment Type :

Full-time