Associate - Product Adoption
Associate - Product Adoption
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Job Description
As an Associate for Product Adoption you will be the cornerstone of our customers success ensuring they achieve maximum value from our product from day one. You will guide new clients through a seamless implementation journey empowering them to become expert users and advocates.
Roles & Responsibilities
Lead Customer Onboarding: Architect and execute tailored onboarding strategies implementing best practices to accelerate customer time-to-value and drive initial product adoption.
Deliver Expert Training: Develop and deliver compelling product training sessions and documentation for diverse audiences from IT administrators to end-users ensuring high levels of engagement and comprehension.
Serve as a Trusted Advisor: Act as the primary technical liaison during the onboarding phase proactively identifying and resolving challenges by collaborating with Product Engineering and Support teams to ensure a frictionless customer experience.
Qualifications :
Service Management: ITIL certification or a strong demonstrable understanding of IT service management frameworks.
Networking Proficiency: Solid grasp of networking fundamentals including TCP/IP DNS DHCP VPNs and firewalls.
Integration Knowledge: Familiarity with APIs and identity management solutions such as Active Directory Okta or Azure AD.
Key Skills
Customer-Centric Mindset: A genuine passion for understanding customer needs and translating complex technical solutions into measurable business value.
Analytical Problem-Solving: An innate ability to diagnose issues think critically and drive challenges to a swift and effective resolution.
Exceptional Communication: The ability to articulate complex technical concepts clearly and concisely to both technical and non-technical stakeholders.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
