Data Academy | SSR Data Support Analyst
Data Academy | SSR Data Support Analyst
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Job Description
We are looking for a skilled Data Support Analyst to join our Data Academy.
Responsibilities:
Production Support: Provide first-level support in a fast-paced production environment ensuring system stability and adherence to defined SLAs.
Incident Management: Monitor triage and resolve production incidents through effective code reading and troubleshooting. Escalate unresolved issues to Level 2 support when needed.
Code Comprehension: Analyze and interpret Java SQL Airflow and Databricks code to identify the root cause of production issueswithout being responsible for new feature development.
Collaboration with Juniors: Support and mentor junior developers by helping them understand system behavior troubleshoot issues and improve their code comprehension skills.
Daily Reviews: Conduct daily incident reviews and maintain documentation to ensure continuous improvement and knowledge sharing.
Prioritization and Escalation: Prioritize tasks effectively under pressure and ensure critical issues are escalated appropriately.
Infrastructure Coordination: Work closely with infrastructure teams to support operational needs and manage technical blockers.
General stack: SUPRA Microstrategy Hue (hive/impala) Scala Power BI Pyspark TrueDat AirFlow Hadoop Databricks Qlik.
Qualifications :
Mandatory Requirements:
At least 3 years of experience in support and technical analysis.
Strong code reading & comprehension especially in Java.
Proven experience in incident resolution and troubleshooting within SLA-driven environments.
Solid understanding of SQL Airflow Databricks (training provided but familiarity preferred.
Teamwork with Agile methodologies.
Strong communication skills for cross-functional team collaboration and mentoring juniors.
Comfortable working under pressure and in high-urgency settings.
English level at least B2.
Preferred Qualifications:
Experience in production support or site reliability engineering roles.
Background in scripting or light development tasks is a plus.
Prior experience with data engineering workflows or ETL systems is an advantage.
Ability to analyze and debug production issues independently.
Fluency in Spanish would be highly valuable.
Bank treasury fundamentals are an asset.
Additional Information :
What do we offer you
- Full-time contract
- Smart Office Pack so that you can work comfortably from home
- Training and career development
- Benefits and perks such as private medical insurance life insurance lunch and travel cards as part of the flexible remuneration package
- Possibility to be part of a multicultural team and work on international projects
- Hibrid position based in Mlaga Spain. Realocation is mandatory
- Possibility to manage work-permits.
If you are passionate about data development & tech we want to meet you!
Talan Spains commitment to non-discrimination based on gender race ideology or any other reason in accordance with the companys Equality Plan and the current regulations on gender equality between women and men (Royal Decree-Law 6/2019).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
