Manager / Senior Manager, Remote Operations
Manager / Senior Manager, Remote Operations
Posted on :
15-07-2025
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1 Vacancy
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Job Description
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. The Fusion Center Operations team comprises three distinct teams at Zoox ensuring our robotaxis operate safely and efficiently across our various markets. Our team is focused on completing missions by leveraging real-time remote human context to navigate complex scenarios and supporting our riders with white-glove customer service. We are a multi-faceted team responsible for feature product development and structured testing serving as the link between the operations and software departments. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company including TeleGuidance PMO User Experience and Product.
As a Manager / Senior Manager of Remote Operations your role will be to lead a large team of Team Leads Shift Leads and Managers ensuring they understand and execute both short- and long-term targets. You will serve as the field expert for tools features and functions related to workflows coordinating and streamlining processes to support Fleet Operations at Zoox. Managers at Zoox are hands-on with their team working with & alongside them daily leading by example to ensure all software and hardware tests are executed to Zooxs high standards. They are disciplined team players who believe in doing everything necessary to accomplish the mission safely.
In this role you will:
- Uphold a safety-centric inclusive and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
- Support Fusion Center Operations and Fleet Operations Management through process improvement across safety and efficiency for the team.
- Work closely with other Team Leads and Program/Project Managers within Fleet Operations to ensure their team stays aligned with Zooxs overall goals.
- Become a knowledge expert on Zooxs proprietary software related to Fusion Center Operations.
- Interact with contractors assigned to Zoox to answer questions provide information and ensure they understand and execute their job assignments.
- Act as a player/coach by regularly diving into team needs and act as the first point of contact to support service escalations.
Qualifications
- Bachelors Degree
- 12 years leading the business side of relevant large-scale operations within a remote operations customer service or call center environment
- 4 years of managing large teams of FTEs and contingent labor (contractors)
- Management of continuous safety standards and process improvement initiatives
- Experience working with cross-functional teams on go-to-market initiatives
- Experience in change management processes & managing large amounts of data
Bonus Qualifications
- Masters degree in a relevant discipline (Business Administration Engineering Computer Science Program Management etc.)
- 8 years working in an NPI environment and cross-functionally with PMO or engineering organizations
- 5 years of experience in the autonomous vehicle transportation dispatch or emergency response industries.
- 5 years of experience leading complex call center operations
$153000 - $200000 a year
Base Salary Range
There are three major components to compensation for this position: salary Amazon Restricted Stock Units (RSUs) and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling as well as positioning within a level is determined by a range of factors including but not limited to a candidates relevant years of experience domain knowledge and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave vacation bereavement) unpaid time off Zoox Stock Appreciation Rights Amazon RSUs health insurance long-term care insurance long-term and short-term disability insurance and life insurance.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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