Operations Manager
Operations Manager
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Job Description
What are we looking for
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
- Hospitality: Passionate about delivering exceptional guest experiences.
- Integrity: Do the right thing all the time.
- Leadership: Strive to be leader in our industry and in our communities.
- Teamwork: A team player in everything you do.
- Ownership: Take ownership of your actions and decisions.
- Now: Operate with a sense of urgency and discipline.
- College degree or equivalent.
- At least 2 years of relevant operations experience.
- Experienced in the Hospitality Travel and Leisure industry management.
- Proficient in English and Chinese translations to meet business needs.
- Proficient in Microsoft Word and Excel.
- Resourceful creative and able to maintain flexibility.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Operations Manager oversees and directs all aspects of the hotels operational departments which include the Front Desk Service Food & Beverage Kitchen Housekeeping Engineering Security Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits minimizing operating costs implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
What will I be doing
As the Operations Manager you will be responsible for performing the following tasks to the highest standards:
- Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues in particular the GM DBD FC and HRD.
- In-charge of Front Office Housekeeping Security Engineering Food & Beverage Kitchen Recreation as well as Food Safety.
- Actively participate in the key management issues in the property such as Capital projects refurbishments training and customer service.
- Train team members and implement Hilton standard and related departmental regulations.
- Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
- Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards safety procedures and guest experience.
- Analyze costson a monthly basisand prepare action plans for cost per occupied room food cost beverage costs payroll including overtime and other expenses including costs for outsourcing oflabouror services.
- Manage direct reports professionally to ensure effective teamwork and operations.
- Plan or approve appropriate annual quarterly monthly budgets targets and work plans for each direct report.
- Conduct regular Operations meetings including all direct reports.
- Supervise daily team members performance and grooming.
- Ensure that duty rosters are based on the needs of the hotel and are compliant withlabourlaws.
- Ensure hotel and direct reports achieve key targets including but not limited to revenue profit SALT QA turnover etc.
- Work with the DBD and F&B Managers to ensure that all aspects of F&Bisoperating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
- Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
- Supervise and head all hotel activities such as celebrations decorations communication and coordination with conference organizers etc.
- Evaluate competitors products and price policies twice a year.
- Ensure that VIP guests receive the care and service they deserve every day.
- Adhere to the hotels security and emergency policies and procedures.
- Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
- Complete relevant tasks assigned by the General Manager.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Carry out any other reasonable duties and responsibilities as assigned.
Required Experience:
Manager
Employment Type
Full-Time
