Senior Analyst, Client Due Diligence

Depth & Scope:

• Advanced knowledge and understanding of the operating environment business processes and procedures and transaction lifecycle for own area (e.g. processing environment applications software hardware products)
• Experienced level of the role with general business and operational knowledge or related skills required
• Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
• Identifies and investigates non-standard operational/reporting/ process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
• May operate as a working lead on initiatives as assigned
• May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
• Provides training to others on best practices processes etc. as well as guide junior staff for the completion of business as usual functions
• Ability to support multiple functions within the broader businesses

Education & Experience:

• Undergraduate degree/ college diploma
• 5 years relevant experience and/or post-graduate degree and/or certifications
• Solid knowledge of key functional areas
• Knowledge of products traded
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment standards and regulations
• Knowledge of project/program support planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Knowledge of systems interfaces payment and funding processes compensation rules and regulatory issues
• Skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Provides deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
• Identifies documents and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Leads work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
• Acts as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
• Communicates project status and provide timely escalation of issues to senior management to ensure project objectives are met
• Contributes to the identification development and implementation of new products operating workflow additional services/products/applications and/or operational efficiencies
• Provides accurate and thorough analysis of key process drivers root or systemic causes of cross functional operational issues interpret findings and make recommendations
• Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
• Provides upward feedback and analysis developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
• Maintains and develops working relationships with customers partners and vendors by representing the broader Operations function addressing complex customer issues within the context of the full end-to-end process
• Works closely with other internal bank partners to ensure all clients needs are met

Shareholder Accountabilities:

• Supports the timely and accurate completion of business processes and procedures according to SLA requirements
• Develops and/or implements standards policies procedures and solutions that mitigate risk and maximize availability of service efficiency and effectiveness
• Actively maintains understanding of internal and industry regulations and trends developing and sharing knowledge of emerging issues/risks and assess potential impacts as it relates to operating policies standards and procedures
• Consistently exercises discretion in managing correspondence information and all matters of confidentiality
• Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TDs risk appetite that enhance the customer experience and support business objectives
• Contributes to the development/delivery of presentations/ communications to management or broader audiences
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering Business Continuity Management)
• Supports change management projects or programs that impact the business functions or processes and ensure clear communication and documentation of new processes
• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure the timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge by actively building operations/business services knowledge think critically about processes and opportunities for improvement share ideas and transfer knowledge within the team and across the function
• Participates in personal performance management and development activities including cross training within own team and other teams in Global Operations & Business Services
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners/ stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for Global Operations & Business Services and the bank both internally and/or externally