Research Manager - Customer Experience

What is the opportunity

RBC is recruiting for an exciting Research Manager role in which you will have the opportunity to accelerate shareholder value through increased understanding of the needs of consumers clients communities and employees and RBCs performance. Using cost effective research methodologies you will conduct research studies for RBC enterprise ensuring that the business units are provided with timely actionable high quality client insights to support their decision-making process. In this role you will interpret and integrate client and market research findings and proactively share the insights across the enterprise to develop differentiating strategies and solutions that support revenue growth and RBCs competitiveness in the marketplace.

What will you do

• Consult with business units to effectively understand and define their business needs translate the business needs into research needs and propose the most appropriate recommendations
• Be responsible for the project management from initiation through executing field work to reporting and consulting on client insights throughout the process either via in-house survey tools or working in partnership with 3rd party research suppliers
• Understand research objectives design research approach and surveys for in-house research programs
• Measure track and report client experience results and metrics across multiple business lines
• Participate in cross-functional teams to signal market trends identify business opportunities & emerging market segments relevant positioning value proposition and potential product development/ enhancements
• Leverage knowledge from RBCs Client Experience Design & Insights (CXDI) team and the broader enterprise to uncover better insights by bringing in multiple information sources
• Test and learn new and enhanced methodologies including new measurement metrics in-house tools and research techniques to achieve the highest standard in research excellence
• Work with the research team enterprise and business stakeholders to ensure due diligence is completed for approved 3rd party research suppliers

What do you need to succeed

Must-have

• Proven 5 years of experience in marketing research on the supplier/vendor side
• Practical experience with SPSS and/or Q Research Software and Excel are a must-have
• Superior knowledge on a wide range of research techniques covering both qualitative and quantitative areas
• Exceptional project management skills
• Demonstrated collaborative skills in a cross-functional and information-sharing environment
• Superior ability to translate complex research data into precise and simple information for business partners
• Ability to function in a fast-paced environment with the ability to quickly pivot

Nice-to-have

• Degree in related field. MBA or equivalent an asset
• Experience managing Customer Experience research programspreferred
• Working French proficiency

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Opportunities to do challenging work

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.