APJC PEx Manager
APJC PEx Manager
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Bengaluru
What You Would Do Here:
At Cloudflare our mission is to empower our people to do their best work. Were looking for a motivated and detail-oriented People Experience Manager to join our growing team. In this entry-level management role youll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient experience for our employees from inquiry resolution to accurate data management and auditing of critical People and Payroll processes within your region.
Youll be instrumental in guiding and developing a team focused on delivering world-class employee inquiry support. This includes acting as an escalation point for more complex matters involving People and Payroll questions and ensuring that all transactions meet minimum standards keeping our people systems auditable clean and up-to-date. A key focus will be on providing high-quality customer support to our internal clients and stakeholders ensuring their needs are met with efficiency and accuracy. As we scale youll also have exciting opportunities to contribute to the design and improvement of our existing processes aligning our operations across multiple regions.
Responsibilities:
- Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support serving as an escalation point for complex People and Payroll matters.
- Ensure Data Integrity & Compliance: Oversee HR transactions to ensure they meet minimum standards maintaining auditable clean and up-to-date people systems.
- Drive Operational Excellence: Partner with regional senior management and stakeholders to address their specific HR operational needs with high responsiveness and accuracy.
- Manage Payroll Operations: Oversee monthly payroll checks for your assigned region ensuring accuracy and timely submission.
- Uphold Compliance Standards: Manage adherence to SOX Control & Compliance ensuring all Standard Operating Procedure (SOP) requirements are meticulously followed and documented.
- Optimize HR Processes: Contribute to the design tracking and implementation of improvements for HR business processes translating operational needs into technical requirements.
- Facilitate Regional Approvals: Manage the regional offer approval process ensuring strict compliance with internal guidelines.
- Support System Enhancements: Contribute to the implementation of improvement projects defined by the People Services group collaborating with Centers of Excellence (COEs) and other internal teams to test new functionality and troubleshoot technical issues within HR systems.
- Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify opportunities for continuous process enhancements.
What Youll Bring:
- Experience: 2 years of leadership experience in People Operations HR Service Delivery or Payroll preferably within the APJC region.
- HR Systems Expertise: Familiarity with HR systems such as Workday and Zendesk. Experience with Core HR Talent and Compensation modules is a plus.
- Process Improvement Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency and service delivery.
- Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management.
- Compliance Knowledge: Foundational knowledge of APJC countries employment law and a clear understanding of operating within these regulatory environments.
- Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience.
- Communication Skills: Excellent oral and written communication skills with the ability to clearly present information and respond to cross-regional and cross-functional inquiries.
- Prioritization & Execution: Adept at prioritizing tasks executing effectively and providing clear status reports as needed.
- Organizational & Problem-Solving Skills: Strong organizational problem-solving and time management abilities.
- Adaptability: Highly adaptable in a global fast-paced environment with a proven ability to oversee payroll changes and reports for the APJC region.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Manager
Employment Type
Full Time
