Associate Client Executive

Associate Client Executive

Reporting to the Sales Manager this is an exciting opportunity to join the team which is designed to support our growth by nourishing building and growing relationships with our client base.

Responsible for working with our existing small and mid-tier accounts you will be one of the main points of contacts for our customers by being their Trusted Adviser.

About The Role:

As a Associate Client Executive at Thomson Reuters you will:

• The Client Manager is responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.

• When a customer is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Sales Specialist to engage the wider Account Team to establish next steps.

• The Client Manager working with the Sales Specialist will be responsible for the implementation of Account Plans where required and contact for all accounts that have both short-term objectives and long-term goals.

• Speaking with customers on a regular basis to confirm client experience and satisfaction this is a client customer success role.

• Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.

• Ensuring customer invoices are understood reconcile to requirements and when disputed work with the AR Team and client to resolve.

• Managing new client onboarding training and support.

About You:

To be our Associate Client Executive you will likely have/be:

• Proactive and motivated to go above and beyond to keep customers happy

• A problem-solving mentality

• Superior communication skills (both written and oral) and comfortable presenting and speaking to Heads of Legal and other senior-level executives

• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously

• Proven experience developing creative solutions to clients out of the ordinary problems.

• Leadership skills with an empathetic approach our success is based on our clients success so you must be ready to drop everything at a moments notice to help.

• Prior experience in Account Management

• You will be or will become an expert in the Thomson Reuters suite of products and processes

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Whats in it For You

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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