Teams SME

Teams SME
NYC or Scottsdale AZ or Omaha NE or Remote
Fulltime Permanent

Job Description
Teams Engineer
Must-Have
1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams Telephony (Peer-Peer) and Audio conference services.
2. Understanding of Teams Licensing and Communication Credits
3. Troubleshoot and configure Teams Channels Private Channels and its members.
4. Retention Policies E-911 understanding Device focused troubleshooting
5. Configuring Messaging Policies Meeting Policies Delegations and Calendar
6. Knowledge of RCA Troubleshooting using tools like QER CQD Teams Logs and base metrics
7. Teams Voice knowledge especially Microsoft Calling Plans and associated configurations to restrict and/or optimize
8. Knowledge of Exchange Entra Teams PowerShell and associated Graph commands
9. Knowledge of App Centric Mgmt for Teams
10. Knowledge of API Registrations for Teams Apps both Delegated and Application levels
11. Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame
12. Able to accurately test new features to an enterprise comfortability level to raise a Change
13. Always be up-to-date on new Teams features and Security updates
14. Knowledge on 3rd Party App Integration External Access Federation and Guest Accounts
15. Knowledge on Teams related SharePoint / One Drive areas.
16. PowerShell Scripting / MS Graph knowledge and understanding.
17. Capture triage troubleshoot and resolve issues escalate when needed engage 3rd parties as needed to fulfil support needs.
18. Responsible for handling Level 3 service requests and operational activities.
19. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
20. Coordination with different escalation teams during high-risk Incidents or Projects.
21. Adheres to engineering methodologies standards and leading practices.
22. Provide feedback regarding engineering methodologies and various user requirements.
23. Produce accurate brief and clearly written documents tailored to audience needs and expectations.
24. Recommendation of process engineering and operational improvement initiatives including automation tooling service enhancement including for vendors.
25. Execution of application environment tasks as required for incident resolution.
26. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
27. Respond to automated alerts on the health of systems.
28. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
29. Ensures all work is carried out and documented in accordance with required standards methods and procedures.
30. Root cause analysis and service improvement solutions.
31. Certifications (MS-700)
Good-to-Have
32. Planning designing and Implementing of M365 services
33. Additional knowledge on Exchange SharePoint One Drive Co-Pilot can be an add-on benefit.
34. Knowledge on migration tools like Quest-on-Demand Bittitan Skysync etc.
35. Smart troubleshooting skills
36. Knowledge on enterprise Mobility like EndPoint Manager
37. Ability to work with solution architect for technical so lution
38. Ability to manage multiple tenants
39. Good knowledge in ITSM tools like ServiceNow
40. Good communication and articulation skill
41. Flexible in shifting duty / Flexible in relocation