CGEMJP | Software Asset Management | B1 | Mumbai/Bangalore/Hyderabad | Team Name: Global Software Asset Management |
Overall Exp: 3-6 years |
Grade: B1 |
Location: Mumbai/Bangalore/Hyderabad |
Shift: Yes 18*5 Operations |
Job Description: |
Manage and resolve Software Asset request by following the Standard Operating process |
Meet target OLA & MTTR for software tickets |
Tracking and documenting the license entitlement records |
Preparing compliance reports |
Software product version management |
User support |
Must Have Skills & Experience: |
Reasonable knowledge on Service request Management using ITSM Tool such as ServiceNow Remedy. |
Good knowledge on type of Software such licenced Opensource Freeware etc and License metric such User based Device Based Floating etc. |
Fundamental on Windows Desktop OS |
Good Verbal communication & spoken English language skills with good attention to detail. |
Good hands-on with Excel Word. |
Should have worked with ITAM Tools such as Snow Flexera Eracent ServiceNow etc. |
Experience on Licensing for Major publishers such as Microsoft Adobe IBM Oracle |
Basic knowledge on Active Directory Office 365 services |
Exposure to software deployment tools like Microsoft SCCM Intune |
Understanding of software asset lifecycle |