Duties: | Position Summary: -The Collector serves as the account representati ve for Hoag in working with insurance companiesgovernment payors and/or patients for resolution of payments and accounts resolution. -Completes assigned accounts within assigned work queues. -Obtains the maximum amount of reimbursement by evaluating claims at the contract rate with the use of the contract management tool for proper pricing (Examples: APC DRG APRDRG). -Reviews and initiates the initial appeal for underpayments observing all timely requirements to secure reimbursement due to Hoag. -Reviews and completes payor and/or patient correspondence in a timely manner. -Escalates to the payor and/or patient accounts that need to be appealed due to improper billing coding and/or underpayments. -Reports new/unknown billing edits to direct supervisor for review and resolution. -Has a strong understanding of the Revenue Cycle processes from Patient Access (authorizations admissions) through Patient Financial Services (billing & collections) including procedures and policies. -Has thorough knowledge of managed care contracts current payor rates understanding of terms and conditions as well as Federal and State requirements. |