TL (Infrastructure Management Services) | Sensoft Solutions | Chennai
TL (Infrastructure Management Services) | Sensoft Solutions | Chennai
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Job Description
Company Name : Sensoft Solutions Pvt Ltd
Title : TL (Infrastructure Management Services) Sensoft Solutions Chennai
Job Type: Full Time Work from Office
Location: #A6 1st Floor Palani Murugan Tower 46 Mount Ponnamalle Road Nandambakkam
Chennai - 600089
Years of Experience: 4 years
Salary : Upto 40k
Role Summary
We are seeking a proactive and experienced Team Leader IMS to lead and coordinate Infrastructure Management Services (IMS) teams across multiple client locations. The ideal candidate will ensure high standards of service delivery strong team performance and high client satisfaction. This role requires proven leadership skills solid technical expertise and the ability to manage distributed teams while engaging with internal stakeholders and client representatives.
Key Responsibilities-
Oversee daily operations of IMS teams across client sites
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Act as the primary liaison between clients internal teams and senior management
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Ensure SLA compliance timely incident resolution and efficient escalation handling
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Monitor team performance service delivery metrics and gather client feedback
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Enforce adherence to ITIL practices and internal quality standards
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Conduct regular operational review meetings with client stakeholders
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Identify skill gaps and coordinate upskilling and certifications with HR/Training
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Support onboarding and knowledge transition for new hires
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Manage team schedules shifts and resource planning
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Identify potential risks and implement preventive/corrective actions
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Contribute to process improvement initiatives and technology implementations
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Bachelors Degree in Computer Science IT or a related field
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4 7 years in IT infrastructure roles
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Minimum 1 2 years of team leadership experience
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Sound understanding of infrastructure domains: Networks Servers Security Service Desk
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Hands-on experience in incident/problem management and escalation processes
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Strong familiarity with the ITIL framework and service delivery practices
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Excellent verbal and written communication
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Strong documentation skills
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Fluent spoken English for coordination across pan-India teams
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ITIL v3/v4 Foundation or higher-level certifications
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Domain-specific certifications in networking server or security infrastructure
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Experience in multi-client or managed services environments
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Familiarity with ITSM platforms or automation tools
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Knowledge of a third language such as Hindi
Employment Type
Full-time
