SAP Developer/Global Support Manager

Project Scope:

SCDHHS is undergoing an unprecedented maturity of systems and infrastructure. A senior-level consultant with strong leadership skill is needed to lead the Infrastructure and Operations (I&O) technical team.

SCDHHS is seeking an expert Infrastructure and Operations senior leader to work directly with the SCDHHS Chief Information Officer (CIO) and SCDHHS executive leadership to ensure the successful completion and ongoing maturation of complex information management re-platforming infrastructure and operations initiatives in accordance with the SCDHHS IT and strategic plans.

Roles/Responsibilities:

Serving as the Infrastructure and Operations (I&O) Technical Lead this role will serve as a liaison between the Chief Information Officer (CIO) the Information Technology Infrastructure and Operations (I&O) technical team stakeholders throughout the SCDHHS to facilitate clear articulation and delivery of platforming solutions to support business process needs.

This consultant will work with various internal teams including SCDHHS Leadership Program Directors and Managers Technical Directors/Developers Business and Technology Stakeholders/Subject Matter Experts (SMEs) and other SCDHHS staff to expeditiously implement the re-platforming initiative by following best practices.

We are looking for candidates who have both leadership and hands-on experience in planning for developing and implementing complex IT infrastructure.

Essential Responsibilities

1. Work alongside appropriate staff teams stakeholders and other points of contact (POCs) as required to understand the goals objectives and future state of complex information systems
2. Develop a short- and long-term IT infrastructure and operations strategy that best suits the current and future business needs of the Agency
3. Apply platform architecture principals for new platform implementation efforts to establish new service capabilities
4. Establish capacity and availability management processes to ensure continuity of service during re-platforming
5. Serve as a subject matter expert for Complex Applications Delivery. For the I&O team to best meet the needs of the business this position must understand the applications side to properly provide support on the I&O
6. Serve as the technical lead for infrastructure and operations strategic planning and day to day operations

Collaborate with agency leadership business partners and other parties/stakeholders to provide recommendations on business and technical architecture as well as participate in the development of processes such as Incident Management Problem Management Service Level Management Change Management Service Asset and Configuration Management Service Catalog Management and Service Continuity Management.

Mandatory Skills:

1. This is a senior-level Information Technology (IT) role.
2. 20 years coordinating and implementing complex business and technical architecture projects with a focus on Infrastructure and Operations
3. 10 years of experience with bringing multiple verticals from low maturity to high maturity

1. 15 years-experience working with and/or managing large multi-tenant environments cloud services and vender management
2. 15 years of providing strategic oversight to re-platforming initiatives
3. 15 years of vendor management experience
4. 15 years of demonstrated experience in improving Service Delivery processes and procedures in the infrastructure and operations.
5. Bachelors degree. Equivalent years of experience may be substituted.

Desirable Skills:

1. 15 years of experience with creating policies procedures and corporate culture using security frameworks such as MARS-E 2.0 NIST 800-53 HIPAA compliance SC DIS-200 and other accepted industry models
2. 15 experience in Complex Applications Delivery Service Delivery and Information Security
3. Prior experience in working with MS SharePoint Project Web App JIRA and Confluence
4. Network Design and System Architecture
5. Change Management