ServiceNow HRSD Data Analyst
ServiceNow HRSD Data Analyst
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1 Vacancy
Job Description
- Build and optimize ServiceNow dashboards and reports. Leverage ServiceNow Performance Analytics and Reporting to provide insights into HR operations service efficiency and employee experience.
- Ideal candidate will have experience with data visualization HR technology and business intelligence ensuring our HR teams have the right data to drive decision-making.
- Specialization in business analytics data science and human resources is desirable. 2 years of experience with ServiceNow Performance Analytics and Reporting is required. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist Platform Analytics (CIS-PA) certifications are a plus.
- ServiceNow Reporting & Performance Analytics
- ServiceNow Configuration
- Data visualization
- Data analysis and interpretation
- Understanding of HR metrics and reporting best practices
- Stakeholder communication
- Process improvement mindset
- Detailed documentation
- Dashboard Development: Design and build ServiceNow HRSD dashboards to track key HR service metrics.
- Report Creation & Automation: Develop and automate standard and ad hoc HR reports for case management SLA tracking and employee experience.
- Dashboard Maintenance: Review and streamline existing ServiceNow HRSD dashboards retiring outdated redundant or unused reports to improve system performance.
- Stakeholder Collaboration: Work closely with HR and IT teams to understand reporting needs and deliver solutions.
- Support HRSD administrative operations by assisting the Knowledge Manager and Service Delivery Manager with routine platform tasks including:
- Updating and organizing knowledge articles categories and workflows.
- Reviewing article feedback and usage analytics to inform improvements.
- Managing service configurations continuous improvement submissions and workflow updates.
- Assisting with user role management permissions and compliance tasks.
- Collaborating with administrators to troubleshoot issues and optimize HRSD processes.
Employment Type
Full-time
