ServiceNow Analyst
ServiceNow Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Link Solutions is seeking a ServiceNow Analyst to join our team at Adelphi MD.
- Must be a US Citizen
- DoD Secret Clearance required
- Non-remote (relocation incentive available)
The ServiceNow Analyst will support the design optimization and operation of the ServiceNow platform. You will be responsible for requirements tracking documentation release coordination and quality assurance. You will be responsible for ensuring that ServiceNow solutions align with mission needs and ITIL best practices while supporting continuous platform improvement.
Join a team of dedicated professionals at an industry-leading organization where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Job Responsibilities:
- Support the gathering documenting and managing business and functional requirements for system updates and new feature implementations.
- Coordinate the planning and execution of release cycles ensuring the timely delivery of ServiceNow enhancements and updates.
- Perform quality assurance testing to validate new functionality and identify issues before release.
- Maintain accurate system documentation including user stories process flows and configuration changes.
- Troubleshoot and resolve system issues collaborating with developers and end users as needed.
- Work closely with stakeholders to optimize ServiceNow applications workflows and dashboards for service delivery.
- Ensure all implementations comply with ITIL v4 standards and ARL-specific requirements.
- Contribute to platform governance activities. including change control and performance monitoring.
- Monitor platform health user satisfaction and service quality to support continuous improvement.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- Must be a US Citizen.
- Must have an active DoD Security Clearance.
- BA/BS Degree in Information Systems Business Administration Computer Science or related discipline.
- Must have at least five (5) years of relevant experience working in a business analyst system analyst or ServiceNow support role.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- ServiceNow Certification (e.g. Certified System Administrator Certified Implementation Specialist).
- ITIL v4 certified.
Preferred:
- Familiarity with core ServiceNow modules such as Incident Problem Change CMDB and Knowledge.
- Understanding of Agile methodologies SDLC processes and DevOps practices.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in or supporting Army or Department of Defense (DoD) IT environments.
- Experience providing quality service and support for mission-critical systems and VIP end users.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
