Client Experience Coordinator
Client Experience Coordinator
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Job Description
Job Description
We are seeking a detail-oriented and enthusiastic Client Experience Coordinator to join our growing team in Boston MA. The ideal candidate will be the first point of contact for clients ensuring that every interaction is smooth professional and memorable. You will work cross-functionally with internal teams to support client needs and contribute to the overall client satisfaction strategy.
Responsibilities
Serve as the main point of contact for client inquiries and communications
Ensure timely follow-up and resolution of client requests or concerns
Coordinate onboarding and orientation for new clients
Monitor client satisfaction and implement improvement strategies
Assist in scheduling meetings preparing presentations and maintaining CRM systems
Collaborate with account managers and service teams to ensure seamless service delivery
Generate and maintain client feedback reports and performance metrics
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or related field
2 years of experience in a client-facing or administrative role
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office Suite and familiarity with CRM platforms
Additional Information :
Benefits
Competitive salary ($65000 - $70000 annually)
Health dental and vision insurance
401(k) with company match
Paid time off and holidays
Professional development support
Clear growth opportunities within the company
Supportive and collaborative work culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
