Cybersecurity Customer Experts - French - Remote in Athens
Cybersecurity Customer Experts - French - Remote in Athens
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: Remote
Location: Athens Greece
Employment type: Full-time
What you will do:
- Communicate with customers via phone chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide and maintain strong professional relationships with all partners and show empathy at all times
- Log the cases on internal systems while getting up to date with clients products & services.
What you will bring:
- Fluency in French
- Very good communication skills in English
- Exceptional written and spoken communication skills soft skills as well as problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC Mac and mobile issues
- Knowledge of MAC iOS and Android Operating Systems
- Knowledge of Firewall Antivirus products and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP DNS WLAN)
What We Offer:
- Relocation support: Flights accommodation & housing assistance all at no cost to you
- Competitive monthly salary 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events community involvement and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Employment Type
Full Time
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