Eligibility Specialist - Bilingual Vietnamese
Eligibility Specialist - Bilingual Vietnamese
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Job Description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$26.08 - $31.94 HourlyDepartment:
Health DepartmentJob Type:
Regular RepresentedExemption Status:
United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):
July 26 2025
The Opportunity:
THIS WORK MATTERS!
Are you passionate about helping others Do you have a knack for navigating complex information and explaining it clearly Are you fluent in both Vietnamese and English If so we need you on our team!
The Multnomah County Health Department is seeking a dedicated and compassionate individual to join our team to be the vital link between our clients and the essential health services they need. We work with communities to advance health equity protect the most vulnerable and promote health and wellness for everyone. Come join our team that includes Portlands most outstanding healthcare professionals and holds Values of Compassion & Care Empowerment Racial Equity Connection and Integrity.
The Eligibility Specialist will explain eligibility requirements and program services to individuals regarding the Oregon Health Plan (OHP) Medicare and Medicaid. They will assist Health and Human Services clients in identifying their health service needs and accessing appropriate programs offered by Multnomah County and community providers.
Key Responsibilities in this role include:
Properly registering new patients into EPIC (electronic medical record system) verifying insurance coverage and scheduling the initial appointment.
Interviewing clients in person or by phone to ascertain needs for Oregon Health Plan ScreenWise the sliding fee discount or any other applicable programs.
Communicate information concerning agency programs to individuals during eligibility screenings.
Interpret and explain Oregon Health Plan Medicare ScreenWise and other programs eligibility requirements and how the program works.
Advocate for at risk/vulnerable clients using knowledge of polices procedures and resources when clients have been denied access to programs and benets.
Participate in outreach activities in the community to enroll clients into the Oregon Health Plan.
Assist clients in helping to get Multnomah County medical bills resolved by confirming we have accurate financial information in Epic and that the client has received the appropriate discount.
Complete required documents for benefit generating actions by entering accurate data messages and update insurance information in Epic.
Determine eligibility for county-administered programs and set pay levels for clients.
Respond to inquiries and requests from clients medical providers clinic staff and others regarding program eligibility and insurance coverage.
Maintain assister status with the state of Oregon by taking mandatory annual training for both the Oregon Health Plan and Oregon Health Insurance Marketplace and pass all certification exams.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
Multnomah County offers an exceptional benefits package including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.
Our Commitment to Safety Trust and Belonging: Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.
TO QUALIFY:
We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education training and experience will be evaluated.
Education/Training: Equivalent to an associates degree; AND
Experience: Minimum of 1 - 2 years of Professional work experience conducting in-person client interviews with the intent to obtain sensitive confidential (personal family and financial) data. Experience working with targeted groups and with ethnically and culturally diverse populations is desirable.
Knowledge Skills and Abilities (KSA): This position requires the ability to speak read and write fluently in Vietnamese and English (language testing may be required).
Other:
This position requires the ability to become a Certified Assister through the Oregon Health Authority which also includes the ability to pass the criminal background check.
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Understanding of Medicare/ Medicaid rules and regulations
Exceptional customer service skills
Previous direct service experience working with clients
Experience using Epic EHR (Electronic Health Record)
*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
1. A completed online application.
2. Attach a Resume demonstrating you meeting minimum qualifications; AND
3. Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.
-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --
Internal applicant: If you are an internal candidate (current employee including on-call regular trial service limited duration and temporary employee) your job application will consist of the career profile that you complete in Workday. Before you apply please make sure to do the following:
Navigate to your profile in Workday (see: My Career Profile) and click on the My Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc.).
When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.
External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.
Do not click the Submit button before you upload your documents.
After You Apply:
Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.
Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.
Check both your email and Workday account for updates regarding this recruitment.
The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Resume and Cover Letter Review
Phone screen
Consideration of top candidates
Language assessment
Background reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Equal Pay Law:
Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However the actual compensation will be determined according to the Oregon Equal Pay Law taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range which may not necessarily be at or near the highest end of the range.
Inclement Weather and Disasters - Serving the Public Even During Disasters:
Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.
ADDITIONAL INFORMATION:
Type of Position: This position is eligible for overtime.
Type: Represented
FLSA: Non-Exempt
Location: Southeast Health Center 3653 SE 34th Ave Portland OR 97202. This position is eligible for hybrid telework however the incumbent must reside in Oregon or Washington.
Schedule: Monday - Friday 8am - 4:30pm
Note: All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H-B1 visas F1 or STEM OPT.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions
Recruiter:
Eddie BarbarEmail:
Phone:
1 (971)Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6300 - Eligibility SpecialistRequired Experience:
Unclear Seniority
Employment Type
Full-Time
