Account/Process Trainer - Clark, Pampanga
Account/Process Trainer - Clark, Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
Account/Process Trainer Clark Pampanga
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
- Inside the Central Business District area.
- Great Place to Work certified.
General Responsibilities:
1. Training Needs Analysis:
- Ability to identify training needs accurately.
- Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
- Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
- Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
- Possesses effective delivery/training techniques and methods.
5. Research Methodology:
- Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
- Ability to work closely with various functions and stakeholders
- Ability to work closely with client teams effective cross-cultural communication
7. People Management:
- Building and leading cross-cultural teams
- Conflict management
8. Planning Organizing and Administrative Skills:
- Admin: Attendance Agent Evaluation Training Feedback Utilization Report
Scheduling CS Domain Reports Coordination with TIG/Facilities - Ability to schedule trainings while optimizing the resources available
- Ensures training plan and delivery is executed in a timely manner
- Able to increase efficiencies within processes and the team
Required Skills:
CS and Tech Domain:
Training experience in effective communication customer service technical support and culture
Technology Functional Knowledge:
Basic working knowledge of word Excel and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication:
Excellent oral and written communication skills
Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
Analytical Ability:
Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
Arrives at multiple solutions/alternatives keeping in mind the various stakeholders
Profile Screening Criteria/Checks:
Screening according to skills defined above: at least 3 years of training experience in soft skills and customer
Key Requirements:
- Graduate of any 4-year course.
- At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
- Preferably with a background or knowledge in tech support.
- Excellent oral and written communication.
- Amenable to working in shifting schedules in Clark.
- Amenable to work onsite
Employment Type
Full Time
